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Plugins do not plug in

WaltP
WaltP
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1) You (FFox support) have taken the obnoxious phone menu system and successfully added it to your site. Congrats! Getting web support is as annoying as calling any business.

The real question:

I left FFox for a while and after a few months decided to give it another try. So I get to a site with a video. 1) When I attempt to open the video I get the "Additional plugins required" message. 2) I click "Install Missing Plugins" 3) Window opens to install "Adobe Flash 11.6.602.168" -- I click Next 4) When ready, I click Install, then Done 5) Message states installation is finished -- I click Finish 6) Back to original page 7) Loop back to 1

I am in an install loop. So far attempted the install 3 times.

1) You (FFox support) have taken the obnoxious phone menu system and successfully added it to your site. Congrats! Getting web support is as annoying as calling any business. The real question: I left FFox for a while and after a few months decided to give it another try. So I get to a site with a video. 1) When I attempt to open the video I get the "Additional plugins required" message. 2) I click "Install Missing Plugins" 3) Window opens to install "Adobe Flash 11.6.602.168" -- I click Next 4) When ready, I click Install, then Done 5) Message states installation is finished -- I click Finish 6) Back to original page 7) Loop back to 1 I am in an install loop. So far attempted the install 3 times.

All Replies (3)

iamjayakumars
iamjayakumars
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

WaltP
WaltP Question owner
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It seems to have worked. Although I distrust anything that does a 'reset' without a clear explanation of what is lost, I'll keep an eye out.

Am I going to have to reset every time I am forced to update a plugin (even though old plugins should work fine)?

iamjayakumars
iamjayakumars
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Which are all you lost.

updating the plugins is always good.