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Support Forum

Plugins do not plug in

Posted

1) You (FFox support) have taken the obnoxious phone menu system and successfully added it to your site. Congrats! Getting web support is as annoying as calling any business.

The real question:

I left FFox for a while and after a few months decided to give it another try. So I get to a site with a video. 1) When I attempt to open the video I get the "Additional plugins required" message. 2) I click "Install Missing Plugins" 3) Window opens to install "Adobe Flash 11.6.602.168" -- I click Next 4) When ready, I click Install, then Done 5) Message states installation is finished -- I click Finish 6) Back to original page 7) Loop back to 1

I am in an install loop. So far attempted the install 3 times.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Acrobat Plug-In Version 7.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AVG Do Not Track
12.0.0.2189
true
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
Custom Tab Width
1.0.1
true
tab-width@design-noir.de
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Linky
3.0.0
true
linky@gemal.dk
AVG Safe Search
12.0.0.2222
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.update
false
browser.startup.homepage
file:///C:/wjp/index.html
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
browser.tabs.closeButtons
3
browser.tabs.closeWindowWithLastTab
false
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.onTop
false
browser.tabs.selectOwnerOnClose
false
browser.tabs.tabClipWidth
20
browser.tabs.tabMaxWidth
20
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.mozApps.used
true
extensions.lastAppVersion
19.0
general.autoScroll
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1361691035
places.history.expiration.transient_current_max_pages
52660
places.last_vacuum
1355430925
plugin.disable_full_page_plugin_for_types
audio/ac3,audio/x-ac3,audio/basic,audio/aiff,audio/mpeg,audio/x-mpeg,application/x-shockwave-flash,application/pdf
plugin.expose_full_path
true
plugin.scan.plid.all
false
plugins.hide_infobar_for_outdated_plugin
true
plugins.update.url
http://127.0.0.1
print.print_printer
Brother HL-1440 series
print.printer_Brother_HL-1440_series.print_bgcolor
false
print.printer_Brother_HL-1440_series.print_bgimages
false
print.printer_Brother_HL-1440_series.print_command
print.printer_Brother_HL-1440_series.print_downloadfonts
false
print.printer_Brother_HL-1440_series.print_edge_bottom
0
print.printer_Brother_HL-1440_series.print_edge_left
0
print.printer_Brother_HL-1440_series.print_edge_right
0
print.printer_Brother_HL-1440_series.print_edge_top
0
print.printer_Brother_HL-1440_series.print_evenpages
true
print.printer_Brother_HL-1440_series.print_footercenter
print.printer_Brother_HL-1440_series.print_footerleft
&PT
print.printer_Brother_HL-1440_series.print_footerright
&D
print.printer_Brother_HL-1440_series.print_headercenter
print.printer_Brother_HL-1440_series.print_headerleft
&T
print.printer_Brother_HL-1440_series.print_headerright
&U
print.printer_Brother_HL-1440_series.print_in_color
true
print.printer_Brother_HL-1440_series.print_margin_bottom
0.5
print.printer_Brother_HL-1440_series.print_margin_left
0.5
print.printer_Brother_HL-1440_series.print_margin_right
0.5
print.printer_Brother_HL-1440_series.print_margin_top
0.5
print.printer_Brother_HL-1440_series.print_oddpages
true
print.printer_Brother_HL-1440_series.print_orientation
0
print.printer_Brother_HL-1440_series.print_pagedelay
500
print.printer_Brother_HL-1440_series.print_paper_data
1
print.printer_Brother_HL-1440_series.print_paper_height
11.00
print.printer_Brother_HL-1440_series.print_paper_size_type
0
print.printer_Brother_HL-1440_series.print_paper_size_unit
0
print.printer_Brother_HL-1440_series.print_paper_width
8.50
print.printer_Brother_HL-1440_series.print_reversed
false
print.printer_Brother_HL-1440_series.print_scaling
1.00
print.printer_Brother_HL-1440_series.print_shrink_to_fit
true
print.printer_Brother_HL-1440_series.print_to_file
false
print.printer_Brother_HL-1440_series.print_unwriteable_margin_bottom
0
print.printer_Brother_HL-1440_series.print_unwriteable_margin_left
0
print.printer_Brother_HL-1440_series.print_unwriteable_margin_right
0
print.printer_Brother_HL-1440_series.print_unwriteable_margin_top
0
print.printer_Brother_HL-1440_series_(Copy_1).print_bgcolor
false
print.printer_Brother_HL-1440_series_(Copy_1).print_bgimages
false
print.printer_Brother_HL-1440_series_(Copy_1).print_command
print.printer_Brother_HL-1440_series_(Copy_1).print_downloadfonts
false
print.printer_Brother_HL-1440_series_(Copy_1).print_edge_bottom
0
print.printer_Brother_HL-1440_series_(Copy_1).print_edge_left
0
print.printer_Brother_HL-1440_series_(Copy_1).print_edge_right
0
print.printer_Brother_HL-1440_series_(Copy_1).print_edge_top
0
print.printer_Brother_HL-1440_series_(Copy_1).print_evenpages
true
print.printer_Brother_HL-1440_series_(Copy_1).print_footercenter
print.printer_Brother_HL-1440_series_(Copy_1).print_footerleft
&PT
print.printer_Brother_HL-1440_series_(Copy_1).print_footerright
&D
print.printer_Brother_HL-1440_series_(Copy_1).print_headercenter
print.printer_Brother_HL-1440_series_(Copy_1).print_headerleft
&T
print.printer_Brother_HL-1440_series_(Copy_1).print_headerright
&U
print.printer_Brother_HL-1440_series_(Copy_1).print_in_color
true
print.printer_Brother_HL-1440_series_(Copy_1).print_margin_bottom
0.5
print.printer_Brother_HL-1440_series_(Copy_1).print_margin_left
0.5
print.printer_Brother_HL-1440_series_(Copy_1).print_margin_right
0.5
print.printer_Brother_HL-1440_series_(Copy_1).print_margin_top
0.5
print.printer_Brother_HL-1440_series_(Copy_1).print_oddpages
true
print.printer_Brother_HL-1440_series_(Copy_1).print_orientation
0
print.printer_Brother_HL-1440_series_(Copy_1).print_pagedelay
500
print.printer_Brother_HL-1440_series_(Copy_1).print_paper_data
1
print.printer_Brother_HL-1440_series_(Copy_1).print_paper_height
11.00
print.printer_Brother_HL-1440_series_(Copy_1).print_paper_size_type
0
print.printer_Brother_HL-1440_series_(Copy_1).print_paper_size_unit
0
print.printer_Brother_HL-1440_series_(Copy_1).print_paper_width
8.50
print.printer_Brother_HL-1440_series_(Copy_1).print_reversed
false
print.printer_Brother_HL-1440_series_(Copy_1).print_scaling
1.00
print.printer_Brother_HL-1440_series_(Copy_1).print_shrink_to_fit
true
print.printer_Brother_HL-1440_series_(Copy_1).print_to_file
false
print.printer_Brother_HL-1440_series_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_Brother_HL-1440_series_(Copy_1).print_unwriteable_margin_left
0
print.printer_Brother_HL-1440_series_(Copy_1).print_unwriteable_margin_right
0
print.printer_Brother_HL-1440_series_(Copy_1).print_unwriteable_margin_top
0
print.printer_Send_To_OneNote_2007.print_bgcolor
false
print.printer_Send_To_OneNote_2007.print_bgimages
false
print.printer_Send_To_OneNote_2007.print_command
print.printer_Send_To_OneNote_2007.print_downloadfonts
false
print.printer_Send_To_OneNote_2007.print_edge_bottom
0
print.printer_Send_To_OneNote_2007.print_edge_left
0
print.printer_Send_To_OneNote_2007.print_edge_right
0
print.printer_Send_To_OneNote_2007.print_edge_top
0
print.printer_Send_To_OneNote_2007.print_evenpages
true
print.printer_Send_To_OneNote_2007.print_footercenter
print.printer_Send_To_OneNote_2007.print_footerleft
&PT
print.printer_Send_To_OneNote_2007.print_footerright
&D
print.printer_Send_To_OneNote_2007.print_headercenter
print.printer_Send_To_OneNote_2007.print_headerleft
&T
print.printer_Send_To_OneNote_2007.print_headerright
&U
print.printer_Send_To_OneNote_2007.print_in_color
true
print.printer_Send_To_OneNote_2007.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2007.print_margin_left
0.5
print.printer_Send_To_OneNote_2007.print_margin_right
0.5
print.printer_Send_To_OneNote_2007.print_margin_top
0.5
print.printer_Send_To_OneNote_2007.print_oddpages
true
print.printer_Send_To_OneNote_2007.print_orientation
0
print.printer_Send_To_OneNote_2007.print_pagedelay
500
print.printer_Send_To_OneNote_2007.print_paper_data
1
print.printer_Send_To_OneNote_2007.print_paper_height
11.00
print.printer_Send_To_OneNote_2007.print_paper_size_type
0
print.printer_Send_To_OneNote_2007.print_paper_size_unit
0
print.printer_Send_To_OneNote_2007.print_paper_width
8.50
print.printer_Send_To_OneNote_2007.print_reversed
false
print.printer_Send_To_OneNote_2007.print_scaling
1.00
print.printer_Send_To_OneNote_2007.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2007.print_to_file
false
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_bottom
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_left
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_right
0
print.printer_Send_To_OneNote_2007.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_entering_weak
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Adapter Drivers
igxprd32
Adapter RAM
Unknown
Device ID
0x2a42
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
5-21-2008
Driver Version
6.14.10.4953
GPU #2 Active
false
GPU Accelerated Windows
0/2 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5284 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5284 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

It seems to have worked. Although I distrust anything that does a 'reset' without a clear explanation of what is lost, I'll keep an eye out.

Am I going to have to reset every time I am forced to update a plugin (even though old plugins should work fine)?

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Which are all you lost.

updating the plugins is always good.