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Firefox continually crashing, both v18 and v19

Posted

Yesterday Firefox (v18) kept crashing, tried rebooting my system, etc. and it would work ok for a while, then slow down over time and then crash. Updated to v19 which worked alright for a bit, then started crashing over and over again. It would crash, I'd restart Firefox, it would crash again, etc. It didn't matter what website I was on, it would crash on anything. Gmail, Yahoo news, Facebook, blogs, forums, everything. At one point I wasn't even using FF, the browser was open in the background while I was working on a Word document, and it crashed. I'm running Microsoft Security Essentials and just ran a scan which came up clean. Also ran Microsoft Safety Scanner which was also clean.

Here are the crash reports I got yesterday...

After updating to v19:

bp-e18a8de7-e5f9-4a4b-ab9a-2895e2130224   2/24/2013   2:00 AM
40ec9c25-147a-4aa6-b572-5436465b3678   2/24/2013   1:38 AM
bp-245aab3d-d4ff-4e3d-b004-ddbc42130224   2/24/2013   1:36 AM
bp-a583dfe6-f2a6-4d3d-b904-69c162130224   2/24/2013   1:32 AM
bp-64bdf570-c4a9-4d6a-aef8-4fba52130224   2/24/2013   1:32 AM
bp-fdb45b8e-f428-4ade-9067-7b5662130224   2/24/2013   1:30 AM
bp-889873a1-18cd-4f14-a1b8-4c8a12130224   2/24/2013   1:11 AM

While using v18:

bp-0631555f-34c6-48d2-a2d7-cf8742130223  2/23/2013   4:40 PM
bp-0d5b8680-1fec-4339-8944-362592130223   2/23/2013   1:05 PM
bp-998d772f-53fc-4993-b0a7-24ce22130223   2/23/2013   1:05 PM

So far it's been OK today but I just wanted to see if anyone could help me figure out what was up with it yesterday.

Modified by cor-el

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; BRI/2)

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Tidy Facebook Chat
0.1.3
true
jid0-qn6ncWExzBpMk6qxcFYBaj7ITn4@jetpack
SmartPrintButton
1.0
false
quickprint@hp.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
extensions.lastAppVersion
19.0
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1361580208
places.history.expiration.transient_current_max_pages
53427
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Adapter Drivers
igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x2a02
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
9-23-2009
Driver Version
8.15.10.1930
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96706 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

See also:

Question owner

Everything is OK in Safe Mode. Yesterday I disabled hardware acceleration and it helped speed up the browser but then today it was enabled again... I'm not sure why?