Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox continually crashing, both v18 and v19

  • 2 replies
  • 5 have this problem
  • 215 views
  • Last reply by kimbolina

kimbolina
kimbolina
more options

Yesterday Firefox (v18) kept crashing, tried rebooting my system, etc. and it would work ok for a while, then slow down over time and then crash. Updated to v19 which worked alright for a bit, then started crashing over and over again. It would crash, I'd restart Firefox, it would crash again, etc. It didn't matter what website I was on, it would crash on anything. Gmail, Yahoo news, Facebook, blogs, forums, everything. At one point I wasn't even using FF, the browser was open in the background while I was working on a Word document, and it crashed. I'm running Microsoft Security Essentials and just ran a scan which came up clean. Also ran Microsoft Safety Scanner which was also clean.

Here are the crash reports I got yesterday...

After updating to v19: 

bp-e18a8de7-e5f9-4a4b-ab9a-2895e2130224   2/24/2013   2:00 AM
40ec9c25-147a-4aa6-b572-5436465b3678   2/24/2013   1:38 AM
bp-245aab3d-d4ff-4e3d-b004-ddbc42130224   2/24/2013   1:36 AM
bp-a583dfe6-f2a6-4d3d-b904-69c162130224   2/24/2013   1:32 AM
bp-64bdf570-c4a9-4d6a-aef8-4fba52130224   2/24/2013   1:32 AM
bp-fdb45b8e-f428-4ade-9067-7b5662130224   2/24/2013   1:30 AM
bp-889873a1-18cd-4f14-a1b8-4c8a12130224   2/24/2013   1:11 AM

While using v18: 

bp-0631555f-34c6-48d2-a2d7-cf8742130223  2/23/2013   4:40 PM
bp-0d5b8680-1fec-4339-8944-362592130223   2/23/2013   1:05 PM
bp-998d772f-53fc-4993-b0a7-24ce22130223   2/23/2013   1:05 PM

So far it's been OK today but I just wanted to see if anyone could help me figure out what was up with it yesterday.

Yesterday Firefox (v18) kept crashing, tried rebooting my system, etc. and it would work ok for a while, then slow down over time and then crash. Updated to v19 which worked alright for a bit, then started crashing over and over again. It would crash, I'd restart Firefox, it would crash again, etc. It didn't matter what website I was on, it would crash on anything. Gmail, Yahoo news, Facebook, blogs, forums, everything. At one point I wasn't even using FF, the browser was open in the background while I was working on a Word document, and it crashed. I'm running Microsoft Security Essentials and just ran a scan which came up clean. Also ran Microsoft Safety Scanner which was also clean. Here are the crash reports I got yesterday... After updating to v19: <pre><nowiki>bp-e18a8de7-e5f9-4a4b-ab9a-2895e2130224 2/24/2013 2:00 AM 40ec9c25-147a-4aa6-b572-5436465b3678 2/24/2013 1:38 AM bp-245aab3d-d4ff-4e3d-b004-ddbc42130224 2/24/2013 1:36 AM bp-a583dfe6-f2a6-4d3d-b904-69c162130224 2/24/2013 1:32 AM bp-64bdf570-c4a9-4d6a-aef8-4fba52130224 2/24/2013 1:32 AM bp-fdb45b8e-f428-4ade-9067-7b5662130224 2/24/2013 1:30 AM bp-889873a1-18cd-4f14-a1b8-4c8a12130224 2/24/2013 1:11 AM </nowiki></pre> While using v18: <pre><nowiki>bp-0631555f-34c6-48d2-a2d7-cf8742130223 2/23/2013 4:40 PM bp-0d5b8680-1fec-4339-8944-362592130223 2/23/2013 1:05 PM bp-998d772f-53fc-4993-b0a7-24ce22130223 2/23/2013 1:05 PM</nowiki></pre> So far it's been OK today but I just wanted to see if anyone could help me figure out what was up with it yesterday.

Modified by cor-el

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

See also:

kimbolina
kimbolina Question owner
more options

Everything is OK in Safe Mode. Yesterday I disabled hardware acceleration and it helped speed up the browser but then today it was enabled again... I'm not sure why?