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can't remove FF from add & remove, says FF 17.0. but in browser it says 19. and in this forum it says FF 6, help anyone

Posted

.......... maybe someone a---whole lot smarter than me can help solve this major meltdown? but in firefox browser and as i open in help to find what version i'm using, it says 19.0.2. but this firefox site "" https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using#os=win7&browser=fx20 "" it says i'm using Firefox 6. and as i go into add and remove programs it says i'm using Mozilla Firefox 17.0. blah blah. but yet in add and remove programs, i can't remove it, it keeps asking simply to reboot, but will in no certain terms remove this morphed crap, please, anyone out there has a clue into fixing this mess. why i can't remove and redownload is beyond me. and i'm using Norton 360 with HP Windows 7, on a Dell 7100 Studio XPS, i've tried oh so many things, even to rid my self of Noton 360, but no-go....? help!!!

Additional System Details

Installed Plug-ins

  • Qualys BrowserCheck Plugin 1.6.54.1
  • Shockwave Flash 11.6 r602
  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Question owner

... anyone...? help. ya see, i picked up some kinda hitch hiker last week traveling this wide open world wide web, i'll be damned if-n it's not safe no more to just browse and melandering around these days. ya just can't wander around with out full body protection, like wearing a full bode suit of prophylactic covering ... who knew? damn hitch hikers who wanted in on my e-mail address book to send a bunch of spam to folks who once liked me, thanks Firefox. with the updated Java and weak way of having tree different FireFox editions did me in, this time. and it want let me even remove this crap. oh well,if someone could help me on down the road of browsing again, then i'd be off and searching unto the ends of the WWW....? i just wonder if-n anyone has reached the end of the web? i must ponder on this very thing. i must get back on my meds, sorry folks, i wondered off there a bit, opps.

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hello condition_of_anonymity, see : Websites say that Firefox is outdated or incompatible even though it's the latest version


thank you

Question owner

.. thanks ideato, your to kind. i'll have more time later to try all of this, again thanks. i guess you see i was making light of this, kinda having fun with it. getting a bit nutts, to. heal this child..... thanks, COA.

ideato
  • Top 25 Contributor
617 solutions 4263 answers

you are welcome