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why does firefox keep shutting down constantly?


Every time that I open up firefox after a few minutes it gives me an error message box wanting me to send an error report and gives me the option to close it or restart it. No matter how many times I close or restart it still shuts down on me every few minutes. I have tried uninstalling and reinstalling and have checked for viruses and nothing works.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • LogMeIn, Inc. Remote Access Components
  • Shockwave Flash 11.5 r502
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3


  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

bp-a5fb4261-8181-4599-8334-50e762130222 2/22/2013 3:49 PM
bp-8617892b-2bbd-45e4-b666-dac2c2130222 2/22/2013 3:13 PM
bp-21143e40-8d92-4e1e-8c9c-e9ce72130222 2/22/2013 2:45 PM
bp-e074895c-aca6-49ab-990b-8d7d82130222 2/22/2013 2:27 PM
bp-182a493f-0ad0-4334-8731-e9b682130222 2/21/2013 11:23 PM

Modified by cor-el

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

This is due to your graphics card. Try disabling Hardware Acceleration in FirefoxTurning off hardware acceleration

  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

cswen 0 solutions 1 answers

These are my items on my crash report that you suggested. Thanks, cswen

3638e66e-56b1-4b6f-b87c-ce6f692c91d9 3/6/2013 3:06 PM
60b61019-b87c-4646-a232-412b27b0814a 2/16/2013 10:53 AM
1edda9bf-b17e-448f-898a-557fbf13bed0 2/15/2013 8:05 AM
8b23f7e4-3344-487b-9546-942d1a1cda3e 2/7/2013 12:11 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 21/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 11/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-browser 1/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765 1/23/2013 3:56 PM
82ed1840-e591-461f-903e-c843e4f029bf 1/11/2013 5:20 PM
ebb513d4-c623-47f3-a4f8-9bbb4a9075a3 1/10/2013 7:53 AM

Modified by cor-el

Milehigh2 0 solutions 2 answers

I am having the same problem all the sudden...

fa048544-0d13-4e61-84ad-c8d7f659ac394/24/20136:37 PM2d58fbda-b742-46a2-acb0-a6812de697184/24/20138:29 AM45ea7c89-7957-4812-8ca6-be892b9c053c4/23/20139:27 PMc53e0fb1-12bd-4fe8-b230-d994fc14641c4/23/20131:21 PM90419522-ea15-4b8b-bde9-cc0c9a72962e4/19/20131:47 PM

Milehigh2 0 solutions 2 answers

This might be a little easier to read.... sorry about the previous post being all scrunched up.

fa048544-0d13-4e61-84ad-c8d7f659ac39 4/24/2013 6:37 PM
2d58fbda-b742-46a2-acb0-a6812de69718 4/24/2013 8:29 AM
45ea7c89-7957-4812-8ca6-be892b9c053c 4/23/2013 9:27 PM
c53e0fb1-12bd-4fe8-b230-d994fc14641c 4/23/2013 1:21 PM
90419522-ea15-4b8b-bde9-cc0c9a72962e 4/19/2013 1:47 PM

Modified by cor-el

ayanes 0 solutions 1 answers

bp-80c93142-c196-449a-9fde-c0d0d2130816 8/16/2013 9:03 AM bp-0d47ee57-0e05-469c-b6d2-0f8f72130815 8/15/2013 4:20 PM bp-f0d6b3fe-8e5c-456e-8312-d78d12130815 8/15/2013 2:31 PM bp-536d50bf-0da7-4ce7-8435-579792130814 8/13/2013 10:37 PM bp-a63b6678-fe85-4c38-9c21-466132130814

  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Hi ayanes.

Could you please start a new thread instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

I'm going to lock this thread because of age and to prevent other different crash reports from getting added.
All crashes are usually different and are best dealt with in the own thread.