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why does firefox keep shutting down constantly?

Posted

Every time that I open up firefox after a few minutes it gives me an error message box wanting me to send an error report and gives me the option to close it or restart it. No matter how many times I close or restart it still shuts down on me every few minutes. I have tried uninstalling and reinstalling and have checked for viruses and nothing works.

Every time that I open up firefox after a few minutes it gives me an error message box wanting me to send an error report and gives me the option to close it or restart it. No matter how many times I close or restart it still shuts down on me every few minutes. I have tried uninstalling and reinstalling and have checked for viruses and nothing works.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • LogMeIn, Inc. Remote Access Components
  • Shockwave Flash 11.5 r502
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Top 25 Contributor
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1226 solutions 8030 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports. #Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response. Thanks in advance for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Question owner

bp-a5fb4261-8181-4599-8334-50e762130222 2/22/2013 3:49 PM
bp-8617892b-2bbd-45e4-b666-dac2c2130222 2/22/2013 3:13 PM
bp-21143e40-8d92-4e1e-8c9c-e9ce72130222 2/22/2013 2:45 PM
bp-e074895c-aca6-49ab-990b-8d7d82130222 2/22/2013 2:27 PM
bp-182a493f-0ad0-4334-8731-e9b682130222 2/21/2013 11:23 PM
<pre><nowiki>bp-a5fb4261-8181-4599-8334-50e762130222 2/22/2013 3:49 PM bp-8617892b-2bbd-45e4-b666-dac2c2130222 2/22/2013 3:13 PM bp-21143e40-8d92-4e1e-8c9c-e9ce72130222 2/22/2013 2:45 PM bp-e074895c-aca6-49ab-990b-8d7d82130222 2/22/2013 2:27 PM bp-182a493f-0ad0-4334-8731-e9b682130222 2/21/2013 11:23 PM </nowiki></pre>

Modified by cor-el

Tyler Downer
  • Top 25 Contributor
  • Administrator
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1226 solutions 8030 answers

This is due to your graphics card. Try disabling Hardware Acceleration in FirefoxTurning off hardware acceleration

This is due to your graphics card. Try disabling Hardware Acceleration in Firefox[[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]
cor-el
  • Top 10 Contributor
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12303 solutions 113952 answers

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards. This issue is currently being investigated in bug 830531. *[https://bugzilla.mozilla.org/show_bug.cgi?id=830531 bug 830531] - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now. *https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/
cswen 0 solutions 1 answers

These are my items on my crash report that you suggested. Thanks, cswen


3638e66e-56b1-4b6f-b87c-ce6f692c91d9 3/6/2013 3:06 PM
60b61019-b87c-4646-a232-412b27b0814a 2/16/2013 10:53 AM
1edda9bf-b17e-448f-898a-557fbf13bed0 2/15/2013 8:05 AM
8b23f7e4-3344-487b-9546-942d1a1cda3e 2/7/2013 12:11 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 21/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 11/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-browser 1/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765 1/23/2013 3:56 PM
82ed1840-e591-461f-903e-c843e4f029bf 1/11/2013 5:20 PM
ebb513d4-c623-47f3-a4f8-9bbb4a9075a3 1/10/2013 7:53 AM
These are my items on my crash report that you suggested. Thanks, cswen <pre><nowiki>3638e66e-56b1-4b6f-b87c-ce6f692c91d9 3/6/2013 3:06 PM 60b61019-b87c-4646-a232-412b27b0814a 2/16/2013 10:53 AM 1edda9bf-b17e-448f-898a-557fbf13bed0 2/15/2013 8:05 AM 8b23f7e4-3344-487b-9546-942d1a1cda3e 2/7/2013 12:11 PM 3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 21/23/2013 3:56 PM 3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 11/23/2013 3:56 PM 3892b3bf-d86f-4d23-a66e-a4bef606a765-browser 1/23/2013 3:56 PM 3892b3bf-d86f-4d23-a66e-a4bef606a765 1/23/2013 3:56 PM 82ed1840-e591-461f-903e-c843e4f029bf 1/11/2013 5:20 PM ebb513d4-c623-47f3-a4f8-9bbb4a9075a3 1/10/2013 7:53 AM </nowiki></pre>

Modified by cor-el

Milehigh2 0 solutions 2 answers

I am having the same problem all the sudden...

fa048544-0d13-4e61-84ad-c8d7f659ac394/24/20136:37 PM2d58fbda-b742-46a2-acb0-a6812de697184/24/20138:29 AM45ea7c89-7957-4812-8ca6-be892b9c053c4/23/20139:27 PMc53e0fb1-12bd-4fe8-b230-d994fc14641c4/23/20131:21 PM90419522-ea15-4b8b-bde9-cc0c9a72962e4/19/20131:47 PM

I am having the same problem all the sudden... fa048544-0d13-4e61-84ad-c8d7f659ac394/24/20136:37 PM2d58fbda-b742-46a2-acb0-a6812de697184/24/20138:29 AM45ea7c89-7957-4812-8ca6-be892b9c053c4/23/20139:27 PMc53e0fb1-12bd-4fe8-b230-d994fc14641c4/23/20131:21 PM90419522-ea15-4b8b-bde9-cc0c9a72962e4/19/20131:47 PM
Milehigh2 0 solutions 2 answers

This might be a little easier to read.... sorry about the previous post being all scrunched up.

fa048544-0d13-4e61-84ad-c8d7f659ac39 4/24/2013 6:37 PM
2d58fbda-b742-46a2-acb0-a6812de69718 4/24/2013 8:29 AM
45ea7c89-7957-4812-8ca6-be892b9c053c 4/23/2013 9:27 PM
c53e0fb1-12bd-4fe8-b230-d994fc14641c 4/23/2013 1:21 PM
90419522-ea15-4b8b-bde9-cc0c9a72962e 4/19/2013 1:47 PM
This might be a little easier to read.... sorry about the previous post being all scrunched up. <pre><nowiki>fa048544-0d13-4e61-84ad-c8d7f659ac39 4/24/2013 6:37 PM 2d58fbda-b742-46a2-acb0-a6812de69718 4/24/2013 8:29 AM 45ea7c89-7957-4812-8ca6-be892b9c053c 4/23/2013 9:27 PM c53e0fb1-12bd-4fe8-b230-d994fc14641c 4/23/2013 1:21 PM 90419522-ea15-4b8b-bde9-cc0c9a72962e 4/19/2013 1:47 PM</nowiki></pre>

Modified by cor-el

ayanes 0 solutions 1 answers

bp-80c93142-c196-449a-9fde-c0d0d2130816 8/16/2013 9:03 AM bp-0d47ee57-0e05-469c-b6d2-0f8f72130815 8/15/2013 4:20 PM bp-f0d6b3fe-8e5c-456e-8312-d78d12130815 8/15/2013 2:31 PM bp-536d50bf-0da7-4ce7-8435-579792130814 8/13/2013 10:37 PM bp-a63b6678-fe85-4c38-9c21-466132130814

bp-80c93142-c196-449a-9fde-c0d0d2130816 8/16/2013 9:03 AM bp-0d47ee57-0e05-469c-b6d2-0f8f72130815 8/15/2013 4:20 PM bp-f0d6b3fe-8e5c-456e-8312-d78d12130815 8/15/2013 2:31 PM bp-536d50bf-0da7-4ce7-8435-579792130814 8/13/2013 10:37 PM bp-a63b6678-fe85-4c38-9c21-466132130814
cor-el
  • Top 10 Contributor
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12303 solutions 113952 answers

Hi ayanes.

Could you please start a new thread instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

I'm going to lock this thread because of age and to prevent other different crash reports from getting added.
All crashes are usually different and are best dealt with in the own thread.

Hi <b>ayanes</b>. Could you please start a new thread instead of posting in an existing thread? Then you can provide more information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]] I'm going to lock this thread because of age and to prevent other different crash reports from getting added.<br /> All crashes are usually different and are best dealt with in the own thread.