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firefox crashes many times daily and I need help

Posted

I am suffering from firefox crashes.firefox crashes many times daily.
This is very annoying problem to me and I really need help.
I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem.
report IDS

bp-8c17280a-60d7-4629-a079-e47f52130222
8c96944d-3ba0-4691-8168-240afcb25658
bp-e1ef3e2c-8067-40e2-9718-43eca2130222
b57d0d99-b407-41ae-978e-550c3899809c

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • SumatraPDF Browser Plugin
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.2
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.6
true
adblockpopups@jessehakanen.net
Download YouTube Videos as MP4
1.5.3
true
{b9bfaf1c-a63f-47cd-8b9a-29526ced9060}
Free Download Manager plugin
1.5.7.9
true
fdm_ffext@freedownloadmanager.org
IDM CC
7.3.34
true
mozilla_cc@internetdownloadmanager.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20130201065344
browser.startup.homepage_override.mstone
18.0.2
dom.mozApps.used
true
extensions.lastAppVersion
18.0.2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1361374318
places.history.expiration.transient_current_max_pages
11703
privacy.cpd.offlineApps
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
VIA/S3G UniChrome Pro IGP
Adapter Drivers
vtdisp
Adapter RAM
Unknown
Device ID
0x3344
Direct2D Enabled
Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
4-27-2005
Driver Version
6.14.10.220
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x1106
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello john, please see if a reset of firefox can address the problem: Reset Firefox – easily fix most problems

Question owner

I have done the step of firefox reset before and the problem continued I want to mention that I am suffering from this from nearly 8 monthes up till now,during this time I have formatted and repartioned HD many times,disabled all addons removed avast,scanned my pc by lots of anti virus &spyware software and the problem has not been solved. I hope that anyone want reply to look and check the report IDs may this help in solving the problem

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

please try to remove those download manager addons (IDM is mentioned in on of the associated bug reports for example). your two reports also show there's quite a high memory usage on your system during the time of those crashes - this might also play a role in the crashes. it may also be a hardware problem with bad RAM...

mrwill 0 solutions 2 answers

I'm having trouble with frequent crashing as well, ie, "Problem loading page." I've used FF for years so I figured I'd better sign up for improvements, thogh I'm no techie!

mrwill 0 solutions 2 answers

Am I going to get any help with this? I'm trying to run a business from home and this problem is vexing, to say the least.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Hi mrwill

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Modified by cor-el