Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

repeated crash [could not use Firefox]

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

minotaurus
minotaurus
more options

I have a pc Intel i7 975 - SSD Intel 330 120 go - 24 GB ram (windows 7 64 bits) I have done a MemTest, the Ram is Ok. Nvidia Drivers are the last 311.15. Firefox 19.0

Though I have formatted the PC, I have the same repeated crashes problems that I had before.

I have read all the Firefox Support (disable hardware acceleration/safe mode..) but nothing, i have the same problem.

I give you 2 crash report : https://crash-stats.mozilla.com/report/index/cdbce1e6-bc69-4c50-b874-2e0682130222 https://crash-stats.mozilla.com/report/index/8553c4d6-2f7a-49f8-99f9-d437b2130222

thank you so much for your support

I have a pc Intel i7 975 - SSD Intel 330 120 go - 24 GB ram (windows 7 64 bits) I have done a MemTest, the Ram is Ok. Nvidia Drivers are the last 311.15. Firefox 19.0 Though I have formatted the PC, I have the same repeated crashes problems that I had before. I have read all the Firefox Support (disable hardware acceleration/safe mode..) but nothing, i have the same problem. I give you 2 crash report : https://crash-stats.mozilla.com/report/index/cdbce1e6-bc69-4c50-b874-2e0682130222 https://crash-stats.mozilla.com/report/index/8553c4d6-2f7a-49f8-99f9-d437b2130222 thank you so much for your support

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin