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Firefox crashes on Windows 8

Posted

I'll be doing common things (Facebook and youtube recently) and firefox will randomly crash every ~15 minutes more or less. I have had this computer and windows 8 for about two months and have had no problems prior to this, Internet Explorer still works fine and I am running Firefox 19, all of my plugins are up to date and it even crashes in safe mode.

Here are the latest crash reports: https://crash-stats.mozilla.com/report/pending/5946ceb7-9e54-4f4e-ab5b-1b72f2130221 https://crash-stats.mozilla.com/report/index/f1786eb7-998a-4888-abb1-7e8532130221 https://crash-stats.mozilla.com/report/index/04c3379f-0fba-4b77-b2f8-9708c2130221

I'll be doing common things (Facebook and youtube recently) and firefox will randomly crash every ~15 minutes more or less. I have had this computer and windows 8 for about two months and have had no problems prior to this, Internet Explorer still works fine and I am running Firefox 19, all of my plugins are up to date and it even crashes in safe mode. Here are the latest crash reports: https://crash-stats.mozilla.com/report/pending/5946ceb7-9e54-4f4e-ab5b-1b72f2130221 https://crash-stats.mozilla.com/report/index/f1786eb7-998a-4888-abb1-7e8532130221 https://crash-stats.mozilla.com/report/index/04c3379f-0fba-4b77-b2f8-9708c2130221

Chosen solution

UPDATE

Having just checked the bug I note a recent comment that Firefox 20 is not affected by this problem. So the best advice now would be to upgrade to Firefox 20 by using the beta channel. Note

My personal opinion is that using Beta is a good idea especially for the more advanced users, any problems will be seen 6 weeks earlier, but the process for downgrading to the Release channel is relatively straight forward, and is always going to be a secure version. The downgrade should solve any problem,because you will be going back to a version you used six weeks earlier.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Pando Web Plugin
  • WildTangent Games App V2 Presence Detector
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPPlayerShell 1.0.0.27
  • iTunes Detector Plug-in
  • 5.1.10411.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

John99
  • Top 10 Contributor
  • Moderator
749 solutions 10213 answers

This is a crash developers are aware of and working on, possibly the only solution at the moment is to downgrade to Firefox 17.edit Firefox 18.0.2

If you do that do NOT use any option to delete personal information, as you will destroy bookmarks and passwords.

I will try to get back later or tomorrow with further information.

Others reading this please try to check your own Crash Reports or post your own thread,do not presume that all crashes in Windows 8 will require a downgrade.


For forum cross referencing purposes
Crash Reports for your CrashIDs
bp-5946ceb7-9e54-4f4e-ab5b-1b72f2130221
bp-f1786eb7-998a-4888-abb1-7e8532130221
bp-04c3379f-0fba-4b77-b2f8-9708c2130221

  • for all of the above
    • Crash Signature: XPC_WN_Helper_NewResolve
    • Related Bugs
      Bug 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340
      Bug 602797 NEW --- crash [@ XPC_WN_Helper_NewResolve ]
This is a crash developers are aware of and working on, possibly the only solution at the moment is to downgrade to Firefox <s>17</s>.<sub>'''edit</sub> Firefox 18.0.2''' * [[Install an older version of Firefox]] If you do that do NOT use any option to delete personal information, as you will destroy bookmarks and passwords. I will try to get back later or tomorrow with further information. Others reading this please try to check your own Crash Reports or post your own thread,do not presume that all crashes in Windows 8 will require a downgrade. ----------------- For forum cross referencing purposes<br /> Crash Reports for your CrashIDs <br /> bp-5946ceb7-9e54-4f4e-ab5b-1b72f2130221 <br /> bp-f1786eb7-998a-4888-abb1-7e8532130221 <br /> bp-04c3379f-0fba-4b77-b2f8-9708c2130221 * for all of the above ** Crash Signature: XPC_WN_Helper_NewResolve ** Related Bugs <br /> Bug 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 <br /> Bug 602797 NEW --- crash [@ XPC_WN_Helper_NewResolve ]

Modified by John99

CatK 0 solutions 2 answers

Helpful Reply

I am also having this problem, but it is unclear to me HOW to install an older version of Firefox ("older" in this case meaning back to December, 2012). The link goes to another link that goes to a page full of files, etc. I am about to go to Google Chrome but don't want to. Thanks in advance.

I am also having this problem, but it is unclear to me HOW to install an older version of Firefox ("older" in this case meaning back to December, 2012). The link goes to another link that goes to a page full of files, etc. I am about to go to Google Chrome but don't want to. Thanks in advance.
amosjeffries 0 solutions 1 answers

This same crash (verified from teh crash reports) is occuring in version 19 here. There seems to have been a long period of 15 days prior to version 19 upgrade where the last of the 18.0.* versions was not crashing. Perhapse the downgrade need not be all the way to 17.

This same crash (verified from teh crash reports) is occuring in version 19 here. There seems to have been a long period of 15 days prior to version 19 upgrade where the last of the 18.0.* versions was not crashing. Perhapse the downgrade need not be all the way to 17.
John99
  • Top 10 Contributor
  • Moderator
749 solutions 10213 answers

Helpful Reply

Sorry I have corrected the first post the suggested workaround is to downgrade to Firefox 18.0.2
(Personally I had another potential solution in mind that made me think of fx17 )

Installation instructions are here

It is a pretty major crash one of the most important as far as Windows 8 and Firefox is concerned.I was hoping the bug may have been very rapidly resolved, or that official advice would be provided by Admins.

Sorry I have corrected the first post the suggested workaround is to downgrade to Firefox 18.0.2 <br /> (Personally I had another potential solution in mind that made me think of fx17 ) Installation instructions are here *[[Install Firefox on Windows]] ** You may download using any working browser **When installing note there is no need to first of all delete or uninstall anything ** Do NOT use any option to delete personal information or you will wipeout passwords and bookmarks etc. * link [[Install an older version of Firefox]] ** usual installer in this instance https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/ ** (The main difference in the versions is the languages available most readers of this site will want the English US version, and of course the Windows version. The hash values allow integrity confirmation after manual downloads.) It is a pretty major crash one of the most important as far as Windows 8 and Firefox is concerned.I was hoping the bug may have been very rapidly resolved, or that official advice would be provided by Admins.

Modified by John99

CatK 0 solutions 2 answers

Thanks to both of you!

Thanks to both of you!
John99
  • Top 10 Contributor
  • Moderator
749 solutions 10213 answers

Chosen Solution

UPDATE

Having just checked the bug I note a recent comment that Firefox 20 is not affected by this problem. So the best advice now would be to upgrade to Firefox 20 by using the beta channel. Note

My personal opinion is that using Beta is a good idea especially for the more advanced users, any problems will be seen 6 weeks earlier, but the process for downgrading to the Release channel is relatively straight forward, and is always going to be a secure version. The downgrade should solve any problem,because you will be going back to a version you used six weeks earlier.

UPDATE Having just checked the bug I note a recent comment that''' Firefox 20 is not affected by this problem. So the best advice now would be to upgrade to Firefox 20 by using the beta channel. '''Note * Do NOT use any option to remove personal information * There is no need to uninstall the current version first. * Download and install Beta ** http://www.mozilla.org/en-US/firefox/channel/#beta/beta-desktop **[[Install Firefox on Windows]] My personal opinion is that using Beta is a good idea especially for the more advanced users, any problems will be seen 6 weeks earlier, but the process for downgrading to the Release channel is relatively straight forward, and is always going to be a secure version. The downgrade should solve any problem,because you will be going back to a version you used six weeks earlier.

Question owner

I have been checking back on here but havent logged in sorry about that, downgrading didnt work i believe so i've been using google chrome but im about to try the Firefox 20 beta, ill edit this post later on with the results.

I have been checking back on here but havent logged in sorry about that, downgrading didnt work i believe so i've been using google chrome but im about to try the Firefox 20 beta, ill edit this post later on with the results.
John99
  • Top 10 Contributor
  • Moderator
749 solutions 10213 answers

Downgrading should have worked. Not important now but if anyone does downgrade

  1. check the version is actually Firefox 18.0.2
  2. record and post a couple of the CrashIDs, it may in fact turn out that the Crash is for a different reason

Largo_Sharko
Sorry to hear the downgrade did not resolve the issue.
Good luck with Fx 20 Beta

Downgrading should have worked. Not important now but if anyone does downgrade # check the version is actually Firefox 18.0.2 #record and post a couple of the CrashIDs, it may in fact turn out that the Crash is for a different reason Largo_Sharko <br /> Sorry to hear the downgrade did not resolve the issue. <br />Good luck with Fx 20 Beta
boggedy 0 solutions 10 answers

I have been running aurora for the past few days ( Firefox 21 Alpha) and this does not exhibit the constant crashes of FF 19.0

I have been running aurora for the past few days ( Firefox 21 Alpha) and this does not exhibit the constant crashes of FF 19.0

Question owner

I've been using the firefox 20 beta for the past couple days and it hasn't crashed at all, thanks John.

I've been using the firefox 20 beta for the past couple days and it hasn't crashed at all, thanks John.

Modified by Largo_Sharko

bryannp 0 solutions 2 answers

I have 21.0. And I still crash. 11 crashes this month - yes it's only the 4 Jun. Heavens knows how many before that. I have just had 1 day without a crash. Firefox's health report is a laugh. I believe the developers are just playing at being browser boys. it's got one more day and I'm off to IE10 or any other browser that won't fall over. AND I've used Firefox for years. Bryan

I have 21.0. And I still crash. 11 crashes this month - yes it's only the 4 Jun. Heavens knows how many before that. I have just had 1 day without a crash. Firefox's health report is a laugh. I believe the developers are just playing at being browser boys. it's got one more day and I'm off to IE10 or any other browser that won't fall over. AND I've used Firefox for years. Bryan
John99
  • Top 10 Contributor
  • Moderator
749 solutions 10213 answers

Hi Byrannp,
sorry you are having problems.

The vast majority of crashes are due to something specific to small groups of users or certain applications and do not fix themselves. You have finally taken a step in the right direction by asking about your crash.

May I suggest

  1. You read this article and try to follow the advice it contains
    Firefox crashes - Troubleshoot, prevent and get help fixing crashes
  2. Start your own thread by using /questions/new
    • Try to follow the prompts for including troubleshooting information
    • Please paste couple of Crash ID s into the question (use about:crashes - see 1 above)
  3. Post back in this thread to confirm that you have done that. (we may cross link the threads).

The Firefox Health Report is a new feature that is in development. Features are likely to be added in stages, and there are two sides to this, reporting metrics to developers, and helping the end user fix problems through an interactive interface. Some of the plans are detailed here:

Hi Byrannp,<br />sorry you are having problems. The vast majority of crashes are due to something specific to small groups of users or certain applications and do not fix themselves. You have finally taken a step in the right direction by asking about your crash. May I suggest # You read this article and try to follow the advice it contains <br /> [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] # Start your own thread by using [/questions/new] #* Try to follow the prompts for including troubleshooting information #* Please paste couple of Crash ID s into the question (use ''about:crashes'' - see 1 above) #Post back in this thread to confirm that you have done that. (we may cross link the threads). ----------- The Firefox Health Report is a new feature that is in development. Features are likely to be added in stages, and there are two sides to this, reporting metrics to developers, and helping the end user fix problems through an interactive interface. Some of the plans are detailed here: * http://people.mozilla.com/~lco/FHR/130315%20FHR%20MVP-v1.pdf