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Can't set sync on desktop

  • 2 replies
  • 1 has this problem
  • 21 views
  • Last reply by Ido

Ido
Ido
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Hello! I've Firefox 19.0 running on Windows 7. When I'm trying to set the sync it's says: Wrong recovery key I also have Firefox running on my Android device and everything is fine, my key is correct. I tried to change the key but it keeps showing the error message. If I try to insert the Firefox desktop's key (12 characters long) into my android device it "thinks" for 10 seconds and then remove it from the text box and on the desktop it's changing the key.

P.S since I tried used sync, I couldn't set it right (it used to write: Unknown error)

Thanks!

Hello! I've Firefox 19.0 running on Windows 7. When I'm trying to set the sync it's says: Wrong recovery key I also have Firefox running on my Android device and everything is fine, my key is correct. I tried to change the key but it keeps showing the error message. If I try to insert the Firefox desktop's key (12 characters long) into my android device it "thinks" for 10 seconds and then remove it from the text box and on the desktop it's changing the key. P.S since I tried used sync, I couldn't set it right (it used to write: Unknown error) Thanks!

All Replies (2)

Andrew
Andrew
  • Moderator
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Have you tried creating a new sync account?

Ido
Ido Question owner
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Yes. I tried to delete the account from https://account.services.mozilla.com And then I tried to open new account. No luck...