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The Downloads window doesn't display information since the last Firefox update

Posted

I had to register a new help account just to get here.

Your broser has been fucking up like crazy since the last update. I have been having nothing but problems logging into multiple sites. Sites would log me out randomly, then I wouldn';t be able to log back in. I tried to make an account on a new site and had to try 11 damn times before it went through. and just now, when I tried to ask a troubleshooting question, my username and password wouldn't work. So I sent a password reset request. Nothing happened. I sent at least FIVE password reset requests. None of them has gone through. When I tried to enter a different username, thinking maybe that was the problem, as soon as I re-typed it and clicked anywhere outside the name space, it'd revert to the name that was previously there. What the hell!?

I haven't even gotten to the problem I originally wanted to contact you about!

The downloads window no longer works. I download a file, I click on 'Downloads' to see how long it'll be, I see nothing. Plain, blank white. And yes, I know some files download so quickly they're gone before I can open the window. I'm talking about large several-megabyte videos and disk images. No indication that they're downloading at all.

All this has happened since 19.0 installed. Do I have to disable updates from now on to keep the browser working properly!?

Chosen solution

Well, I found out what was happening. Turns out it was a clash with an add-on after all:

http://update.downloadhelper.net/index.html?ts=1361662188

So that makes sense why it still persisted even after resetting and reinstalling. Sorry I wasted everyone's time, but I do appreciate your trying to find solutions.

Although I hope the problems I've had logging in and out of sites go away soon too.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Awesome screenshot: Capture and Annotate
2.3.8
true
jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
ChatZilla
0.9.90
true
{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}
Download YouTube Videos as MP4
1.5.3
true
{b9bfaf1c-a63f-47cd-8b9a-29526ced9060}
DownloadHelper
4.9.13
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Screengrab (fix version)
0.96.10c
false
{02450914-cdd9-410f-b1da-db004e18c671}
Screenshot Pimp
8.0
false
{056d0610-e44d-11df-bccf-0800200c9a66}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_script_run_time
0
dom.mozApps.used
true
extensions.lastAppVersion
19.0
font.size.variable.x-western
12
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1360799175
places.history.expiration.transient_current_max_pages
53688
plugin.disable_full_page_plugin_for_types
application/pdf
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Device ID
0x71c5
GPU Accelerated Windows
0/2 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x1002
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

alco 18 solutions 141 answers

Hi AlexReynard,
the super quick way to fix this is probably to reset Firefox. Details on how to do this: Reset Firefox – easily fix most problems
But it looks like you have a lot of add-ons that you use and resetting Firefox will remove these. You can also fix this by resetting the preference in the about:config page:

  • In the address bar, type about:config and press Enter.
  • The about:config "This might void your warranty!" warning page may appear. Click "I'll be careful, I promise!", to continue to the about:config page.
  • Search for browser.download.manager.retention
  • Change it's default value to 2


Hope that helped you! Please report back!

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Helpful Reply

Alco, that was sort of helpful.

I changed the default value to 2, and that at least made a download appear in the download window. However, if I close the window and reopen it, it's blank again. And it won't show more than one download going at once. AND I can't pause or cancel downloads.

I really don't want to reset Firefox, but I suppose I will if I have to.

alco 18 solutions 141 answers

Well maybe you will have to reset firefox but try a few more things before doing so. Check this article:
How to fix preferences that won't save
At the top it suggests to reset your firefox but there are some other possible solutions below.

Question owner

Did a full reset. Was a big hassle, and it didn't fix anything. Downloads are still invisible if I close and reopen the download window. I can't pause or cancel downloads. Right-clicking on the download does nothing.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

-Apologies since instructions was for Windows-

Modified by Andrew

Helpful Reply

I have a Mac.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Please do a clean install for mac following this link: http://hintsforums.macworld.com/showthread.php?t=87038

DISCLAIMER: The above-mentioned URL would take you to a non-Mozilla Web site. Mozilla does not control it and is not responsible for information outside of Mozilla web sites.

Question owner

I performed a completely clean install. For the second time in as many days, I've had to reopen all my tabs and reset all my preferences. The only thing I carried over was my saved bookmarks. I even made to test the problem before reinstalling any add-ons.

My problem is worse than it was before.

I'd at least gotten it to the point where it would show a download. Now the download window is back to being completely blank. No download information is displayed at all.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

This isn't great at all. I apologize for the inconveniences you have. Please file a bug here : https://bugzilla.mozilla.org/ and include all information possible and solutions tried about your issue. Also, please mention this thread.

Thank You!

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

Do you see the downloads in the Downloads folder in the Library (History > Show All History)?

Chosen Solution

Well, I found out what was happening. Turns out it was a clash with an add-on after all:

http://update.downloadhelper.net/index.html?ts=1361662188

So that makes sense why it still persisted even after resetting and reinstalling. Sorry I wasted everyone's time, but I do appreciate your trying to find solutions.

Although I hope the problems I've had logging in and out of sites go away soon too.