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why do you not offer a reversion feature when you crash my add on with updates?

Posted

I at my advanced age rely on the norton toolbar for storing and remembering my multitude of logins. It seems as if every time you update firefox, I lose this feature and have to search the internet for an hour to find and download the prior version of firefox to get it back, and often it auto updates again within hours and wipes out that effort. Why can you not offer a reversion feature when you update? I have voiced this complaint repeatedly over several years. I am happy with firefox with that one exception. It is VERY annoying and time consuming.

Chosen solution

By the way, the Norton Toolbar for Firefox that is compatible with Firefox 19 should be available now: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

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More Information

jscher2000
  • Top 10 Contributor
2377 solutions 21037 answers

You could set your Firefox to notify you of updates, and give Norton a few days to update before actually updating Firefox. To set that, use this dialog:

orange Firefox button or classic Tools menu > Options > Advanced > Update

The "Check for Updates" option might fit the bill. Definitely easier than rolling back an update.

jscher2000
  • Top 10 Contributor
2377 solutions 21037 answers

Chosen Solution

By the way, the Norton Toolbar for Firefox that is compatible with Firefox 19 should be available now: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

Question owner

this will help, but how long do I wait to update, used to do it this way, but if you wait too long then you get a newer update with the same trouble, if you don't wait long enough the same happens. Can you say catch 22?

jscher2000
  • Top 10 Contributor
2377 solutions 21037 answers

Norton has gotten pretty fast, so you shouldn't have to wait long. Other add-on developers move at their own pace...