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"Tools", "options", "remember passwords for sites" becomes unchecked. Why?


I check the box "remember passwords for sites". then later, after using Norton identity safe, the box becomes unchecked.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • McAfee MSS+ NPAPI Plugin
  • LogMeIn, Inc. Remote Access Components
  • Garmin Communicator Plug-In
  • Citrix Receiver Plugin (Win32)


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 10 Contributor
2353 solutions 20841 answers

It's possible that your Norton add-on is disabling the built-in Firefox feature to prevent confusion, i.e., saving passwords in two different places.

  • Top 10 Contributor
414 solutions 4905 answers

Check it in safemode.

if you still have the problem

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

Question owner

It appears, per cor-el, that Norton is aware of this issue,( and has for some time) but has not yet come up with a fix. It would be nice if they provided a definitive fix for this problem.