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"Tools", "options", "remember passwords for sites" becomes unchecked. Why?

Posted

I check the box "remember passwords for sites". then later, after using Norton identity safe, the box becomes unchecked.

I check the box "remember passwords for sites". then later, after using Norton identity safe, the box becomes unchecked.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • McAfee MSS+ NPAPI Plugin
  • LogMeIn, Inc. Remote Access Components
  • Garmin Communicator Plug-In 4.0.4.0
  • Citrix Receiver Plugin (Win32)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

jscher2000
  • Top 10 Contributor
2973 solutions 27673 answers

It's possible that your Norton add-on is disabling the built-in Firefox feature to prevent confusion, i.e., saving passwords in two different places.

It's possible that your Norton add-on is disabling the built-in Firefox feature to prevent confusion, i.e., saving passwords in two different places.
iamjayakumars 475 solutions 5840 answers

Check it in safemode.

if you still have the problem

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

Check it in safemode. if you still have the problem Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
cor-el
  • Top 10 Contributor
  • Moderator
11981 solutions 111345 answers
See: *http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2013-Norton-Toolbar-Unselects-Firefox-Remember-Passwords/td-p/836598

Question owner

It appears, per cor-el, that Norton is aware of this issue,( and has for some time) but has not yet come up with a fix. It would be nice if they provided a definitive fix for this problem.

It appears, per cor-el, that Norton is aware of this issue,( and has for some time) but has not yet come up with a fix. It would be nice if they provided a definitive fix for this problem.