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After a recent update to firefox, the download window is empty though I can access through Internet Explorer. Why


After a recent update to Firefox any downloads that are attempted do not show in the download window. However if I use Windows Explorer they are there and are executable. Is there a fix?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Larryrg 0 solutions 2 answers

If you choose not to reset Firefox, here's one possibility: the use of add-on Video DownloadHelper (see https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/ ) . As of this date, many comments indicate this problem when using this add-on.

Larryrg 0 solutions 2 answers

I just checked, and there's now a fix for Video DownloadHelper ( version 4.9.14). This works for me!