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After a recent update to firefox, the download window is empty though I can access through Internet Explorer. Why

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After a recent update to Firefox any downloads that are attempted do not show in the download window. However if I use Windows Explorer they are there and are executable. Is there a fix?

After a recent update to Firefox any downloads that are attempted do not show in the download window. However if I use Windows Explorer they are there and are executable. Is there a fix?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1271 solutions 8407 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
Larryrg 0 solutions 2 answers

If you choose not to reset Firefox, here's one possibility: the use of add-on Video DownloadHelper (see https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/ ) . As of this date, many comments indicate this problem when using this add-on.

If you choose not to reset Firefox, here's one possibility: the use of add-on Video DownloadHelper (see [https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/ https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/] ) . As of this date, many comments indicate this problem when using this add-on.
Larryrg 0 solutions 2 answers

I just checked, and there's now a fix for Video DownloadHelper ( version 4.9.14). This works for me!

I just checked, and there's now a fix for Video DownloadHelper ( version 4.9.14). This works for me!