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Getting sec_error_untrusted_issuer error. Even after remove cert8.db

Posted

Trying to open the site https://fogaiba.atlassian.net I get the sec_error_untrusted_issuer and I cannot add exceptions.

I have read a lot about it and I have already deleted cert8.db file.

I use Windows XP and Firefox 18.

Any ideas? With Google Chrome I can enter the site after accepting the exception.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

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Additional System Details

Installed Plug-ins

  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • BlackBerry WebSL Browser Plug-In
  • Nokia Suite Enabler Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • VMware Remote Console and Client Integration Plug-in
  • Spontania plugin Version 1.0.1.12
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10778 solutions 97004 answers

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Question owner

Hello, Thank you very much. Reseting Firefox it has shown the "add exception" option.