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Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop

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Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop? Sometimes as soon as I open it, it just crashes.

Firefox has crashed for me about 5 times in a 20 min span. A total of about 10 times today. What's wrong with it? Is it my laptop? Sometimes as soon as I open it, it just crashes.

Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • VLC media player Web Plugin 2.0.2
  • iTunes Detector Plug-in
  • NPWLPG
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

MadRobin 0 solutions 4 answers

Same here. Just updated to Firefox 19 on Windows 8 Pro 64-bit. Firefox 18 worked like a charm. Can't use Firefox 19 because of the crashes. Is it easy to downgrade to 18 while the glitches are worked out? Thanks.

Same here. Just updated to Firefox 19 on Windows 8 Pro 64-bit. Firefox 18 worked like a charm. Can't use Firefox 19 because of the crashes. Is it easy to downgrade to 18 while the glitches are worked out? Thanks.
cor-el
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12368 solutions 114381 answers

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter If you can't open Firefox then see: *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports *https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
MadRobin 0 solutions 4 answers

Thanks for your suggestions.

I downloaded a fresh copy of Firefox 19.0 and installed it over the old. No change. I "reset" Firefox and then synced it with my other installations. No change. Still constantly crashing. Here are a few of the latest crash reports. Thanks!

bp-034d2fa2-9bb8-4dc9-a004-d1b0921302202/20/20139:35 AM bp-58a9d25f-2a8b-4185-982e-8631921302202/20/20139:18 AM bp-dba1f927-6e06-44f3-8033-5483221302202/20/20139:17 AM bp-802bbd15-df3b-4810-bf8a-18bab21302202/20/20139:02 AM bp-2627c263-06c3-4fa9-9077-0dba92130220

Thanks for your suggestions. I downloaded a fresh copy of Firefox 19.0 and installed it over the old. No change. I "reset" Firefox and then synced it with my other installations. No change. Still constantly crashing. Here are a few of the latest crash reports. Thanks! bp-034d2fa2-9bb8-4dc9-a004-d1b0921302202/20/20139:35 AM bp-58a9d25f-2a8b-4185-982e-8631921302202/20/20139:18 AM bp-dba1f927-6e06-44f3-8033-5483221302202/20/20139:17 AM bp-802bbd15-df3b-4810-bf8a-18bab21302202/20/20139:02 AM bp-2627c263-06c3-4fa9-9077-0dba92130220
philipp
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hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 predominantly with amd graphics cards - developers are investigating the causes of it...

maybe you can try to disable hardware acceleration in firefox > options > advanced > general to address the issue or see if using their latest beta driver is making a ddifference: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 predominantly with amd graphics cards - developers are investigating the causes of it... maybe you can try to disable hardware acceleration in ''firefox > options > advanced > general'' to address the issue or see if using their latest beta driver is making a ddifference: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
cor-el
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12368 solutions 114381 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can also check for problems caused by plugins.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can also check for problems caused by plugins. *https://support.mozilla.org/kb/Troubleshooting+plugins
MadRobin 0 solutions 4 answers

Hi! Thanks for your suggestions. I tried disabling hardware acceleration. No change--keeps crashing.

I tried downloading and installing the amd beta drivers you lilnked to. After rebooting, I again tested Firefox 19--still keeps crashing. (I have kept hardware acceleration disabled.)

I am disabling add-ons to see if I can link the crashes to one of them. So far, even with virtually every add-on disabled, it's still crashing.

FYI, here are the latest crash reports. Don't know if they contain anything new:

bp-56bb55e5-0744-4983-9758-78cfa21302202/20/20133:30 PM

bp-ad04af52-ba54-4605-80d3-9c6ea21302202/20/20133:28 PM

bp-b72025af-1618-4deb-97c8-e0ccd21302202/20/20133:21 PM

bp-06c5688e-afa3-422c-9019-029ca21302202/20/20132:12 PM

bp-9dcb1cf1-65dc-41f2-98db-02f7021302202/20/20132:12 PM

BTW this is happening on an hp Pavilion dm1.

Thanks for helping to sort this out.

Hi! Thanks for your suggestions. I tried disabling hardware acceleration. No change--keeps crashing. I tried downloading and installing the amd beta drivers you lilnked to. After rebooting, I again tested Firefox 19--still keeps crashing. (I have kept hardware acceleration disabled.) I am disabling add-ons to see if I can link the crashes to one of them. So far, even with virtually every add-on disabled, it's still crashing. FYI, here are the latest crash reports. Don't know if they contain anything new: bp-56bb55e5-0744-4983-9758-78cfa21302202/20/20133:30 PM bp-ad04af52-ba54-4605-80d3-9c6ea21302202/20/20133:28 PM bp-b72025af-1618-4deb-97c8-e0ccd21302202/20/20133:21 PM bp-06c5688e-afa3-422c-9019-029ca21302202/20/20132:12 PM bp-9dcb1cf1-65dc-41f2-98db-02f7021302202/20/20132:12 PM BTW this is happening on an hp Pavilion dm1. Thanks for helping to sort this out.
philipp
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2974 solutions 13817 answers

since this is still in the phase of being investigated, for users affected by this crash (firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX gpus) the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox

since this is still in the phase of being investigated, for users affected by this crash (firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX gpus) the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
hinatastar 0 solutions 1 answers

That's why it keeps crashing. I have the chipset. Firefox crashes even when I don't even use it. After a while, it will crash out of no where. Firefox has crashed 20 times today. AMD chipset or Firefox, I am guessing firefox. Also, it even blue screened me two times.

That's why it keeps crashing. I have the chipset. Firefox crashes even when I don't even use it. After a while, it will crash out of no where. Firefox has crashed 20 times today. AMD chipset or Firefox, I am guessing firefox. Also, it even blue screened me two times.
cor-el
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12368 solutions 114381 answers

bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
[https://bugzilla.mozilla.org/show_bug.cgi?id=830531 bug 830531] - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (MAC)
MadRobin 0 solutions 4 answers

Thanks, madperson. I took your advice and downgraded to 18.0.2. Firefox works like a dream again.

Just to update a little: while running 19.0, it kept crashing frequently even with *all* my add-ons disabled. And to echo hinatastar's comment, Windows itself blue screened a number of times over the past couple of days, something that it hasn't done since I first installed Windows 8 on the netbook.

I've disabled Firefox's autoupdate feature for the moment. Is there an easy way to find out if an update has fixed the bug and is safe to install?

Thanks for your help on this forum.

Steven

Thanks, madperson. I took your advice and downgraded to 18.0.2. Firefox works like a dream again. Just to update a little: while running 19.0, it kept crashing frequently even with *all* my add-ons disabled. And to echo hinatastar's comment, Windows itself blue screened a number of times over the past couple of days, something that it hasn't done since I first installed Windows 8 on the netbook. I've disabled Firefox's autoupdate feature for the moment. Is there an easy way to find out if an update has fixed the bug and is safe to install? Thanks for your help on this forum. Steven
narayan318 0 solutions 1 answers

bp-25ee624a-d51a-4e3e-b60a-5795e21302212/20/2013 11:44 PM bp-daefbe92-205d-48ee-a0dd-ff24121302212/20/2013 11:33 PM bp-54175eb8-6293-4350-bdc6-a225421302212/20/2013 11:09 PM bp-28462985-8376-4549-8f2d-87e3321302212/20/2013 10:59 PM bp-9fc16d3b-7303-4260-be8f-fa43721302212/20/2013 10:57 PM

bp-25ee624a-d51a-4e3e-b60a-5795e21302212/20/2013 11:44 PM bp-daefbe92-205d-48ee-a0dd-ff24121302212/20/2013 11:33 PM bp-54175eb8-6293-4350-bdc6-a225421302212/20/2013 11:09 PM bp-28462985-8376-4549-8f2d-87e3321302212/20/2013 10:59 PM bp-9fc16d3b-7303-4260-be8f-fa43721302212/20/2013 10:57 PM
philipp
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Helpful Reply

Steven, you can keep the auto-updater enabled - the automatic updates for firefox on the affected systems were turned off on the server-side & will probably just switched back on again when there is a fix available. you can also keep an eye on the bug report, that cor-el has linked to before - there the ongoing process to fix the crash is documented...

narayan318, thanks for reporting your crash report ids - this is exactly the same issue as reported by other users in this thread, so the same advice also applies to you: please downgrade to firefox 18 until this is sorted out.

Steven, you can keep the auto-updater enabled - the automatic updates for firefox on the affected systems were turned off on the server-side & will probably just switched back on again when there is a fix available. you can also keep an eye on the bug report, that cor-el has linked to before - there the ongoing process to fix the crash is documented... narayan318, thanks for reporting your crash report ids - this is exactly the same issue as reported by other users in this thread, so the same advice also applies to you: please downgrade to firefox 18 until this is sorted out.
boggedy 0 solutions 10 answers

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Modified by boggedy

winfredable 0 solutions 8 answers

I am facing the same problem. I updated firefox 19.0.2 few minutes ago and it crashes so many times.

I am facing the same problem. I updated firefox 19.0.2 few minutes ago and it crashes so many times.
cor-el
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Hi winfredable

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

If you have submitted crash reports then also please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Hi winfredable Could you please start a new thread for your question? Then you can provide more information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]] If you have submitted crash reports then also please post the IDs of one or more crash reports that have this format: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
cor-el
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Received some crash IDs via PM from winfredable:

bp-f5f2e73f-1104-47d1-8271-681eb2130313 3/13/2013 12:12 PM
bp-a676c056-61a5-4d28-b368-f298b2130313 3/13/2013 12:02 PM
bp-53d8448f-bc2d-4d26-a5ad-f03a32130313 3/13/2013 12:01 PM
bp-5d0234bc-38b5-4f7d-a04c-f202b2130313 3/13/2013 12:01 PM
bp-14997fbb-d6c7-4cf0-8a66-a2eaf2130313 3/13/2013 12:01 PM
bp-83e1bbc6-d601-454a-8ad0-e17ca2130313 3/13/2013 11:29 AM
bp-6fe32663-7ec9-49c4-840d-3c38c2130313 3/13/2013 11:24 AM
bp-ec7b3a1a-5d2f-4e04-b57f-13c6e2130313 3/13/2013 10:53 AM
bp-4e77ccde-f685-4ef8-b4cd-3bd842130313 3/13/2013 10:42 AM
bp-82de35a2-20c9-45df-8b2c-22c772130313 3/13/2013 10:41 AM
bp-76562786-38e9-4285-a687-7c4d92130313 3/13/2013 10:40 AM
bp-27a6d6b8-7f28-46f2-a991-ac2d42130313 3/13/2013 10:27 AM
bp-3b3cd900-6bc1-4e41-8dc9-599082130313 3/13/2013 10:20 AM
bp-f5bf4ec1-4aca-4e2a-ad21-6916f2130313 3/13/2013 10:15 AM
bp-9833963a-268a-490d-9769-1b0b92130313 3/13/2013 10:13 AM
bp-224d41f2-3708-4ad3-91bb-c30192130313 3/13/2013 10:12 AM
bp-47aac214-3cf3-4a10-be08-0874d2130313 3/13/2013 10:06 AM
bp-292e0057-1cdc-4f02-9b37-953342130313 3/13/2013 10:02 AM
bp-81705c3a-10d1-45d4-91ba-c177a2130313 3/13/2013 9:48 AM
2bb63bd4-6283-41e1-95c5-d1bbc2d922f4 3/12/2013 3:10 PM
bp-d7deca61-1c07-4dc4-bf24-b482c2130312 3/12/2013 3:06 PM
Received some crash IDs via PM from winfredable: <pre><nowiki>bp-f5f2e73f-1104-47d1-8271-681eb2130313 3/13/2013 12:12 PM bp-a676c056-61a5-4d28-b368-f298b2130313 3/13/2013 12:02 PM bp-53d8448f-bc2d-4d26-a5ad-f03a32130313 3/13/2013 12:01 PM bp-5d0234bc-38b5-4f7d-a04c-f202b2130313 3/13/2013 12:01 PM bp-14997fbb-d6c7-4cf0-8a66-a2eaf2130313 3/13/2013 12:01 PM bp-83e1bbc6-d601-454a-8ad0-e17ca2130313 3/13/2013 11:29 AM bp-6fe32663-7ec9-49c4-840d-3c38c2130313 3/13/2013 11:24 AM bp-ec7b3a1a-5d2f-4e04-b57f-13c6e2130313 3/13/2013 10:53 AM bp-4e77ccde-f685-4ef8-b4cd-3bd842130313 3/13/2013 10:42 AM bp-82de35a2-20c9-45df-8b2c-22c772130313 3/13/2013 10:41 AM bp-76562786-38e9-4285-a687-7c4d92130313 3/13/2013 10:40 AM bp-27a6d6b8-7f28-46f2-a991-ac2d42130313 3/13/2013 10:27 AM bp-3b3cd900-6bc1-4e41-8dc9-599082130313 3/13/2013 10:20 AM bp-f5bf4ec1-4aca-4e2a-ad21-6916f2130313 3/13/2013 10:15 AM bp-9833963a-268a-490d-9769-1b0b92130313 3/13/2013 10:13 AM bp-224d41f2-3708-4ad3-91bb-c30192130313 3/13/2013 10:12 AM bp-47aac214-3cf3-4a10-be08-0874d2130313 3/13/2013 10:06 AM bp-292e0057-1cdc-4f02-9b37-953342130313 3/13/2013 10:02 AM bp-81705c3a-10d1-45d4-91ba-c177a2130313 3/13/2013 9:48 AM 2bb63bd4-6283-41e1-95c5-d1bbc2d922f4 3/12/2013 3:10 PM bp-d7deca61-1c07-4dc4-bf24-b482c2130312 3/12/2013 3:06 PM</nowiki></pre>
winfredable 0 solutions 8 answers

Thanks for posting my crash id cor-rel. What is the solution of my problem. You can see my firefox crashes too much. I hope i will get asap solution.

Thanks for posting my crash id cor-rel. What is the solution of my problem. You can see my firefox crashes too much. I hope i will get asap solution.
winfredable 0 solutions 8 answers

Again Crashes

bp-374bbf88-7e33-46ab-91f4-696782130313       3/13/2013  12:45 PM

bp-9bf6cbae-ddc1-4701-a06e-e93f32130313 3/13/2013 12:42 PM bp-746cedf8-49a4-4561-849e-f887a2130313 3/13/2013 12:28 PM bp-f5f2e73f-1104-47d1-8271-681eb2130313 3/13/2013 12:12 PM

Again Crashes bp-374bbf88-7e33-46ab-91f4-696782130313 3/13/2013 12:45 PM bp-9bf6cbae-ddc1-4701-a06e-e93f32130313 3/13/2013 12:42 PM bp-746cedf8-49a4-4561-849e-f887a2130313 3/13/2013 12:28 PM bp-f5f2e73f-1104-47d1-8271-681eb2130313 3/13/2013 12:12 PM
cor-el
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12368 solutions 114381 answers

I don't know what those crashes are about. A lot look like caused by garbage collection (JavaScript).

You can try some basic steps.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also try a new profile.


I don't know what those crashes are about. A lot look like caused by garbage collection (JavaScript). You can try some basic steps. *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/Troubleshooting+plugins ---- Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox. Download a fresh Firefox copy and save the file to the desktop. *Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also try a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
winfredable 0 solutions 8 answers

Helpful Reply

I started my work in safe mode still facing the same problem.

bp-f5ee8a8f-e696-4465-82ba-7f1ac2130313 3/13/20131:13 PM bp-2f8bb393-9de8-41c9-843c-a46c62130313 3/13/20131:09 PM bp-a930e700-04c1-4d6e-985a-5d7482130313 3/13/20131:02 PM

I started my work in safe mode still facing the same problem. bp-f5ee8a8f-e696-4465-82ba-7f1ac2130313 3/13/20131:13 PM bp-2f8bb393-9de8-41c9-843c-a46c62130313 3/13/20131:09 PM bp-a930e700-04c1-4d6e-985a-5d7482130313 3/13/20131:02 PM