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I have 18.0.2 and when the download loaded and attempted to install it crashed my computer badly. When will this be fixed?

Posted

I am afraid to continue using Firefox because of the severe crash that occurred. It took a long time to recover and I was afraid that I was not going to recover. Windows came up in safe mode and did a lot of searching and and finally fixed the problem. I am running Windows 7x64 on an i5 machine with 8 gig of memory.

I am afraid to continue using Firefox because of the severe crash that occurred. It took a long time to recover and I was afraid that I was not going to recover. Windows came up in safe mode and did a lot of searching and and finally fixed the problem. I am running Windows 7x64 on an i5 machine with 8 gig of memory.

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.1.10329.0
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • LabVIEW 2010 Netscape Plug-in for Win32
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Moderator
277 solutions 3569 answers

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK. 2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Report back to us with the latest crash ids.

Question owner

I tried this and it did not work.

The message said to include the quotes, but there were no quotes. So I tried it again but adding my own quotes. I got the same result.

I have attached images of the entry that I made and the resulting error message. There are two copies of the entry because you cannot see the full entry on one screen so I had to scroll and take a second screen shot.

Now what?

I tried this and it did not work. The message said to include the quotes, but there were no quotes. So I tried it again but adding my own quotes. I got the same result. I have attached images of the entry that I made and the resulting error message. There are two copies of the entry because you cannot see the full entry on one screen so I had to scroll and take a second screen shot. Now what?
Andrew
  • Moderator
277 solutions 3569 answers

Please make sure you are the administrator of the computer. You must be the administrator to perform these steps.

Please make sure you are the administrator of the computer. You must be the administrator to perform these steps.