Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I have 18.0.2 and when the download loaded and attempted to install it crashed my computer badly. When will this be fixed?


I am afraid to continue using Firefox because of the severe crash that occurred. It took a long time to recover and I was afraid that I was not going to recover. Windows came up in safe mode and did a lot of searching and and finally fixed the problem. I am running Windows 7x64 on an i5 machine with 8 gig of memory.

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.1.10329.0
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • LabVIEW 2010 Netscape Plug-in for Win32
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.

Question owner

I tried this and it did not work.

The message said to include the quotes, but there were no quotes. So I tried it again but adding my own quotes. I got the same result.

I have attached images of the entry that I made and the resulting error message. There are two copies of the entry because you cannot see the full entry on one screen so I had to scroll and take a second screen shot.

Now what?

  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Please make sure you are the administrator of the computer. You must be the administrator to perform these steps.