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I cannot login to my bank account any longer. Can you advise?

Posted

I used to be able to login to my bank account, but no longer can do so. My login and password have not changed. I am able to login with another browser.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Amazon MP3 Downloader Plugin 1.0.17
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Viewpoint Media Player (WPD)
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Netscape plug-in that plays Rhapsody content
  • eMusic DLM 4.1.3
  • npmnqmp 071505000006
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Helpful Reply

My bank does not require Java.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Did you try Safe mode?

Mike109 0 solutions 18 answers

At this point I do not need Safe Mode. Logging in using the one link works.

Question owner

It looks like NoScript is the offending add-on. That's a bit of a problem, because I really like NoScript.

I'll try going to their site and seeing if I can get some help from them.

Thanks for the tip!

Question owner

I went to the NoScript site and read through a few items. It was pretty much over my head. I think I'll give up on Firefox for my bank. I can login with Safari, and with the latest Flash plugin, I can see my checks. I'm not real thrilled with Flash, but I need this feature for my bank.

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Hi bgadzia, NoScript usually adds an icon to the Add-on Bar that gives you access to its menu so you can allow scripts to run for the current site. After the page reloads, you may notice additional domains listed on the NoScript menu. Sometimes these are just advertising servers, but other times they are critical to the site's functionality (for example, content distribution networks). You may need to allow a few different domains to get full functionality on a site.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You can ask for advice at the NoScript forum for issues with that extension.

Question owner

My bank and all the other stuff that is at the home page apparently is "trusted" since Firefox offers to mark them as "untrusted." When I get the login error, the NoScript icon shows something called "XSS" that I've never seen before. I tried exploring it's menu items, but it's all in "severely, nearly English."

The option I have is "forbid scripts globally (advised)."

Question owner

I tried going to the forum, but all the discussions were over my head.

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Hi bgadzia, the XSS menu should have the option for an "unsafe reload" meaning that information NoScript normally strips will be allowed to pass to the page. Does that help?