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installation error



I installed MozzilaFirefox yesterday and I get the following Window Application Error message each time Windows7 starts: "The exception unknown software exception (0x40000015) occurred in the application ata location 0x00bc0ebd Click OK to terminate the program"

I click OK then I launch Mozzilla and everything seems to work (I tried basic stuff) except only when I try to use the browser nothing is happening, so I use Google instead. Can you please tell me why I get these message? If I uninstall Mozilla the message does not show up...

Additional System Details


  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AskTbSPC2/; .NET4.0E)

More Information

  • Top 25 Contributor
  • Moderator
622 solutions 8005 answers

This may not even be a Firefox problem.

Windows is having some sort of startup problem, you are teminating something, and Firefox is running. It may be malwae or some application relating to Firefox use possibly some plugin or maybe a printing application, or almost anything

This Windows related forum thread shows troubleshooting steps that may potentially help by looking at and modifying the msconfig entries to find out what causes the problem.