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Posted

How do I submit my crash reports?

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More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

If the most recent reports haven't been send because of throttling (i.e. you have a lot of similar crashes in a short time) then you may need to go back further or try to delete the folder that stores the crash reports to see if that makes Firefox send a recent report.

Modified by cor-el