Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I am getting the "Problem loading page" error when trying to run gmail. I've tried many of the suggetions, but I have a Mac not a PC and cannot figure it out.


I got a new MacBookPro a couple of weeks ago, and am unable to get Firefox to load GMail. I've tried lots of the suggestions on here, but none seem to work. I have to use Firefox in order to have access to class through Blackboard, but I can't get my e-mail. It is becoming frustrating.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Displays Java applet content, or a placeholder if Java is not installed.


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

  • Top 25 Contributor
  • Moderator
622 solutions 7998 answers

You could of course use Safari your default browser as a quick method of accessing gmail until you figure out the Firefox problem. (More than one browser may be used on a Mac or other computer).

Is this the only site you have problems with ? and does Safari work ok ?

Often this problem requires the page to be reloaded

  • try pressing the shift key as you reload the page

Another problem is sometimes the cookies for that site need clearing