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How do I contact a Mozilla suport representative on the website?

Posted

I know that there used to be a feature on the website where we could ask a question and then wait for someone to answer us (NOT the forums) if we needed a quicker response. Where did it go? I hope someone knows what I'm talking about. Thanks.

I know that there used to be a feature on the website where we could ask a question and then wait for someone to answer us (NOT the forums) if we needed a quicker response. Where did it go? I hope someone knows what I'm talking about. Thanks.

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cor-el
  • Top 10 Contributor
  • Moderator
12321 solutions 114010 answers

The Live Chat service has been discontinued and is no longer available, so you need to use this support forum.

The Live Chat service has been discontinued and is no longer available, so you need to use this support forum. *https://support.mozilla.org/kb/Live+Chat

Question owner

That really sucks! I loved this feature! You guys REALLY need to consider bringing it back! It was so helpful for me! Please bring it back! Why did it get discontinued?

That really sucks! I loved this feature! You guys REALLY need to consider bringing it back! It was so helpful for me! Please bring it back! Why did it get discontinued?
John99
  • Top 25 Contributor
  • Moderator
695 solutions 9602 answers

Basically lack of manpower. This forum relies nearly entirely on unpaid volunteers.

Have you got a problem at the moment ?

Basically lack of manpower. This forum relies nearly entirely on unpaid volunteers. Have you got a problem at the moment ?
James
  • Top 25 Contributor
  • Moderator
670 solutions 4966 answers

Helpful Reply

Putting Live Chat on hiatus? for some background on decision to end it. Another thread is here.

There is channels like #firefox and #mozillazine on irc.mozilla.org though they can be quite in response sometimes.

[https://support.mozilla.org/en-US/forums/contributors/708046 Putting Live Chat on hiatus?] for some background on decision to end it. Another thread is [https://support.mozilla.org/en-US/forums/contributors/708813 here]. There is channels like #firefox and #mozillazine on irc.mozilla.org though they can be quite in response sometimes.

Modified by James