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firefox fails to work after updating to version 18 once pc is restarted

Posted

i currently run on firefox 13 i would like to update to 18 but everytime i allow the update everythink works fine untill i close down the laptop.once i restart firefox opens but in seconds the window appears saying firefox is not responding,windows checks for the problem but finds nothing i am also unable to check in safe mode because that fails aswell,i end up having to re-unistall everytime.its becomeing very annoying any help greatly appreciated.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • 5.1.10411.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Helpful Reply

Hello speckledhen44, try a clean re-install

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

also it seems(from your System Details)that you have installed 2 versions of flash, Shockwave Flash 11.6 r602 and Shockwave Flash 11.5 r502, delete the old 11.5


thank you

Question owner

hi ideato took and followed your advice completly deleted any traces of firefox then re-installed,on start up worked fine and remains so many thanks i was very close to the edge lol

ideato
  • Top 25 Contributor
617 solutions 4263 answers

you are welcome