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Why can I down load and install some programs and not others - such as Malware or ZoneAlarm

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Have Windows XP and using IE which do not any longer work - thank goodness for FF - not sure what the problem is -Thanks for any help

Have Windows XP and using IE which do not any longer work - thank goodness for FF - not sure what the problem is -Thanks for any help

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • 4.1.10329.0
  • getplusplusadobe16297
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Allows browsing on RealArcade sites with Mozilla browsers.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1069

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12490 solutions 115248 answers

Sounds that you are infected with malware if you can't download malware scanners.

If the malware is preventing to download the files to the computer then you need to do that on another computer and transfer the files to your computer via a USB stick or via other means.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.

Sounds that you are infected with malware if you can't download malware scanners. If the malware is preventing to download the files to the computer then you need to do that on another computer and transfer the files to your computer via a USB stick or via other means. Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal. *http://forums.majorgeeks.com/index.php - MajorGeeks Support Forums *http://www.security-forums.com/index.php - WindowSecurity.com Security Forums *http://www.bleepingcomputer.com/forums - Bleeping Computer Forums

Question owner

Have finally installed Malware - antispyware - MS security scanner - and no problems - also have used sysbot and sophos - Thanks for your help - I guess it is time for a new computer!!!!

Have finally installed Malware - antispyware - MS security scanner - and no problems - also have used sysbot and sophos - Thanks for your help - I guess it is time for a new computer!!!!