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Firefox is crashing continuously when I open it. I'm unable to open it in safe mode and reinstalling the application has not worked.

  • 7 replies
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  • Last reply by stojnc

stojnc
stojnc
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I've been running Firefox v. 18.0.2 and for a few days the application continually crashes everytime I open it. I'm currently unable to get into safe mode and this is occurring on all profiles on the machine. I've went through and updated all my Add-Ons however the issue persists. I decided to re-install the application wiping out any configurations that were previously configured. I've also tried deleting the entire %APPDATA%\Mozilla folder. Up until this point I am unable to get Firefox running.

I've been running Firefox v. 18.0.2 and for a few days the application continually crashes everytime I open it. I'm currently unable to get into safe mode and this is occurring on all profiles on the machine. I've went through and updated all my Add-Ons however the issue persists. I decided to re-install the application wiping out any configurations that were previously configured. I've also tried deleting the entire %APPDATA%\Mozilla folder. Up until this point I am unable to get Firefox running.

Chosen solution

Try to delete the profiles.ini file to force Firefox to create a new default profile.

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All Replies (7)

Andrew
Andrew
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1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.

stojnc
stojnc Question owner
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Thanks for the response. Here is the latest crash ID

bp-e894ff37-05c7-46ca-98b1-5ee0c2130216

stojnc
stojnc Question owner
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Just adding a few additional crashes.

Crash ID: bp-2a2f7621-7d3f-4727-9ecb-0acb32130216 Crash ID: bp-cadb85ac-cdd0-4f29-9982-568322130216 Crash ID: bp-b52a2a87-4e0e-41ac-af57-ae6932130216 Crash ID: bp-aef1ed20-a357-4c53-923c-c6ffb2130216

They seem to all end in 2130216.

cor-el
cor-el
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Try to disable hardware acceleration in Firefox.

stojnc
stojnc Question owner
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Thanks for the response. I am unable to get into Firefox, nor get into Firefox in safe mode.

When I hold shift and click Firefox to run in safe mode I get the following error: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

cor-el
cor-el
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Chosen Solution

Try to delete the profiles.ini file to force Firefox to create a new default profile.

stojnc
stojnc Question owner
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The profile.ini was the issue. After deleting that file everything worked as intended.