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Firefox is crashing continuously when I open it. I'm unable to open it in safe mode and reinstalling the application has not worked.

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I've been running Firefox v. 18.0.2 and for a few days the application continually crashes everytime I open it. I'm currently unable to get into safe mode and this is occurring on all profiles on the machine. I've went through and updated all my Add-Ons however the issue persists. I decided to re-install the application wiping out any configurations that were previously configured. I've also tried deleting the entire %APPDATA%\Mozilla folder. Up until this point I am unable to get Firefox running.

I've been running Firefox v. 18.0.2 and for a few days the application continually crashes everytime I open it. I'm currently unable to get into safe mode and this is occurring on all profiles on the machine. I've went through and updated all my Add-Ons however the issue persists. I decided to re-install the application wiping out any configurations that were previously configured. I've also tried deleting the entire %APPDATA%\Mozilla folder. Up until this point I am unable to get Firefox running.

Chosen solution

Try to delete the profiles.ini file to force Firefox to create a new default profile.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

More Information

Andrew
  • Top 25 Contributor
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293 solutions 3719 answers

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK. 2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Report back to us with the latest crash ids.

Question owner

Thanks for the response. Here is the latest crash ID

bp-e894ff37-05c7-46ca-98b1-5ee0c2130216

Thanks for the response. Here is the latest crash ID bp-e894ff37-05c7-46ca-98b1-5ee0c2130216

Question owner

Just adding a few additional crashes.

Crash ID: bp-2a2f7621-7d3f-4727-9ecb-0acb32130216 Crash ID: bp-cadb85ac-cdd0-4f29-9982-568322130216 Crash ID: bp-b52a2a87-4e0e-41ac-af57-ae6932130216 Crash ID: bp-aef1ed20-a357-4c53-923c-c6ffb2130216

They seem to all end in 2130216.

Just adding a few additional crashes. Crash ID: bp-2a2f7621-7d3f-4727-9ecb-0acb32130216 Crash ID: bp-cadb85ac-cdd0-4f29-9982-568322130216 Crash ID: bp-b52a2a87-4e0e-41ac-af57-ae6932130216 Crash ID: bp-aef1ed20-a357-4c53-923c-c6ffb2130216 They seem to all end in 2130216.
cor-el
  • Top 10 Contributor
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13061 solutions 119607 answers

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/

Question owner

Thanks for the response. I am unable to get into Firefox, nor get into Firefox in safe mode.

When I hold shift and click Firefox to run in safe mode I get the following error: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Thanks for the response. I am unable to get into Firefox, nor get into Firefox in safe mode. When I hold shift and click Firefox to run in safe mode I get the following error: Your Firefox profile cannot be loaded. It may be missing or inaccessible.
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119607 answers

Chosen Solution

Try to delete the profiles.ini file to force Firefox to create a new default profile.

Try to delete the profiles.ini file to force Firefox to create a new default profile. *http://kb.mozillazine.org/profiles.ini_file *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

The profile.ini was the issue. After deleting that file everything worked as intended.

The profile.ini was the issue. After deleting that file everything worked as intended.