X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Fixit cannnot open PDF files

Posted

I cannot open PDF files in Firefox - I get a grey screen stating 'This plugin is vulnerable and should be updated'. I go to updates for Fixit and the link takes me to things I just do not understand. I have been using Foxit Reader and it is my default reader. I have no problem with Internet Explorer it work fine, it is just with Firefox which I much prefer apart from this problem. I changed to Fixit as my Free AVG software kept telling me there is a problem with Adobe Reader XI (11.0.01) and I got so feed up with it that I removed Adobe from my computer I have had several suggestions from Foxit support but nothing seams to work. I have reset Firefox to the default settings put again still get the same message. Please help

Chosen solution

Hi - Thanks for that - I have just done a re-install of Fixit as you have mentioned and the problem is still the same. I should point out that I have had five suggestions from Fixit support (yours being one) that I have carried out and still the same problem. They are still trying to work it out. I have checked the internet and it appears that I am not the only one but no one seems to have the answer. Which makes me wonder if it may be a setting on computer. But then why is there no problem with IE.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 1.6.0_39 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Foxit Reader Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.0.2
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 4.1.10329.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Acrobat Plug-In Version 5.10 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Please try to re-install Foxit http://www.foxitsoftware.com/Secure_PDF_Reader/

Chosen Solution

Hi - Thanks for that - I have just done a re-install of Fixit as you have mentioned and the problem is still the same. I should point out that I have had five suggestions from Fixit support (yours being one) that I have carried out and still the same problem. They are still trying to work it out. I have checked the internet and it appears that I am not the only one but no one seems to have the answer. Which makes me wonder if it may be a setting on computer. But then why is there no problem with IE.

Modified by Ray-punchline