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Whenever I click to open an Intuit topic for more information, Firefox goes into action but only provides me with a blank screen. Nowhere can I find the info.

Posted

Why does Firefox take over when I click on a link for more information in an email from Intuit's website, but only show a blank page with zero information. Perhaps I need to uninstall Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.5
  • Plugin that scans in checks
  • Office Live Update v1.0
  • 5.1.10411.0
  • Coupons Inc., Coupon Printing FireFox Plugin
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

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