X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why are my new pages taking so long to open in new tab.

Posted

When I try to open a new address in a new tab it takes 20-30 seconds (or more) to load and open. Windows 7 premium. Firefox Mozilla (most recent,18).

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Advanced SystemCare 6 Safari Plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Google Update
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 11.3 r300
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Please make sure you have version 18.0.2 and that you have tried clearing cache and cookies.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Question owner

Thanks for the rapid assistance. Unfortunately clearing the cache and cookies (again) didn't solve the problem. I should say that some addresses open in a new tab without the delay...........however others take longer than I have ever experienced. Any other suggestions will be much appreciated.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

After performing all the test above to determine if one or mor could offer the solution to this problem I have met with no success.

( very disappointing.

I am using Advanced System Care Pro 6.1, which offers multiple options for system care +. I have contacted them with this problem also, asto date they have not completed there research pertaining to my quiry. Do you think there may be a related issue here?