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"Connection reset" error

Posted

OK here is what happens:

I'm surfing the web and out of the blue I'm getting multiple "Connection reset" pages on several unrelated pages. Most of the time the page will load after hitting the refresh button several times. The only way to fix this permanently is to reboot my computer. I prefer to hibernate my PC instead of shutting it down. I'm pretty certain that the fault lies with my machine or Firefox, because other internet services(IM, Torrent client, steam) work as expected. Cant and wont try another browser as long as I've Firefox installed so I cant say if the same happens with other browsers too. I've worked through this article (http://kb.mozillazine.org/Error_loading_any_website) and can say that my antivirus/firewall is also not the cause.

Further I found, though I might only imagining it that clearing the cache helps to remedy the error for a short while. The cache size is about 500mb in those cases.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Foxit Reader Plug-In For Firefox and Netscape
  • 5.1.10411.0
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Application Basics
Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
BarTab
4.0
true
bartap@philikon.de
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Configuration Mania
1.16.2013011301
true
{c4d362ec-1cff-4ca0-9031-99a8fad7995a}
FireMath
0.9
true
firemath@claas.bontus
Google Analytics Opt-out Browser Add-on
0.9.6
true
{6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}
Multirow Bookmarks Toolbar Plus
1.2
true
{4c7097f7-08f2-4ef2-9b9f-f95fa4cbb064}
ProxTube - Unblock YouTube
1.4.3
true
ich@maltegoetz.de
Restartless Context Search
1.2
true
Contextsearch@yahoo.com
Scrollbar Search Highlighter
1.57
true
scrollbar.search.highlighter@rob.iverson.com
Vacuum Places Improved
1.2
true
VacuumPlacesImproved@lultimouomo-gmail.com
avast! WebRep
6.0.1203
false
wrc@avast.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.enabletimeout
false
accessibility.typeaheadfind.flashBar
0
accessibility.warn_on_browsewithcaret
false
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
542720
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.context.loadInBackground
true
browser.search.useDBForOrder
true
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
ignore
browser.tabs.animate
false
browser.tabs.autoHide
true
browser.tabs.closeButtons
0
browser.tabs.insertRelatedAfterCurrent
false
browser.tabs.warnOnOpen
false
dom.battery.enabled
false
dom.disable_window_move_resize
true
dom.ipc.plugins
true
dom.max_chrome_script_run_time
0
dom.mozApps.used
true
dom.vibrator.enabled
false
extensions.lastAppVersion
15.0
font.name.serif.x-western
Arial
gfx.direct2d.disabled
true
gfx.direct3d.prefer_10_1
true
gfx.font_rendering.directwrite.enabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1360581709
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
145094574
places.last_vacuum
1302485605
plugin.disable_full_page_plugin_for_types
video/x-ms-wmv
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11,00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8,50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1,00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.dialog_enable_delay
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Vendor ID
0x1002
Device ID
0x9440
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.970.100.3000
Driver Date
7-3-2012
Direct2D Enabled
false
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 200
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
0
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Please update to version 18.0.2 where many issues like these are fixed. Thank You!

Question owner

Version above 15 have other issues which are much more severe than the occasional connection reset. I'm talking crashes for no obvious reasons and a huge lag when not crashing. So I'd rather stick to 15

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Unfortunately we are unable to provide you with support at this moment then.