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Tried all steps but whitesmoke won't go away even when deleted. OE not conrtaminated so will delete FF. Suggestions?

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whitesmoke downloaded without prompt and took control of my Firefox. Tried all the procedures and appeared to have disabled and then deleted it, rebooted and reinstalled FF but it is still there!! It did not affect OE so unless I can get rid of my FF contamination its no more FF for me. Any suggestions to save FF? Tom

Chosen solution

I went to Tools, then to Add-ons, then to WhiteSomke and clicked on Remove. That worked for me.

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Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6641 answers

Unfortunately Whitesmoke is pretty nasty. Try to Reset firefox Reset Firefox – easily fix most problems, it's usually successful at removing it

RodKastelle 1 solutions 1 answers

Chosen Solution

I went to Tools, then to Add-ons, then to WhiteSomke and clicked on Remove. That worked for me.

Question owner

That worked. Tom