X
Tap here to go to the mobile version of the site.

Support Forum

I cannot get past "connecting to Firefox" when I try to download your newest verstion on my Mac Air. Have tried 6 times. Can you help?

Posted

I am now using Firefox but am having the above problem updating it.

I am now using Firefox but am having the above problem updating it.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Widevine Media Transformer Plug-In 5.0.0.4679

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Ibai
  • Administrator
122 solutions 724 answers

Hi!

Sorry to read that you are having difficulties to download Firefox.

Are you using the link in Mozilla.org?

https://www.mozilla.org/en-US/firefox/fx/#desktop

Is there any pop up starting the download? The message that you are posting is unfamiliar to me.

Thanks, Ibai

Hi! Sorry to read that you are having difficulties to download Firefox. Are you using the link in Mozilla.org? https://www.mozilla.org/en-US/firefox/fx/#desktop Is there any pop up starting the download? The message that you are posting is unfamiliar to me. Thanks, Ibai
cor-el
  • Top 10 Contributor
  • Moderator
13045 solutions 119474 answers

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop *Firefox 18.0: http://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox