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how do I actually get help on this site?

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Am looking for someone to call or chat for help. How do I do that?

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

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kbrosnan
  • Top 25 Contributor
  • Moderator
248 solutions 1750 answers

There are not any phone or chat help options. What are you having a problem with?

Question owner

I had to do a factory reset today so it wiped out Firefox. I reinstalled and am trying to set up the sync but cannot get through the process. user id comes back as invalid

kbrosnan
  • Top 25 Contributor
  • Moderator
248 solutions 1750 answers

Can you get the information from your desktop Firefox? https://support.mozilla.org/en-US/kb/security-and-passwords-settings

Open the "Saved Passwords" button on that screen and it should have your Sync information.

Question owner

never mid - rest password got me thru