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i cant scroll in emails or hot mail after leaving to web site then coming back to email acer w500

Posted

i have 2 acer w500 touch screens. when i go to my email i can only scroll the first time i enter my email.. if i go to a web site then back to email email wont scroll untill i shut off then back on... i end up having to use the tiny little bar on the right side of screen (pain in the a--) i have used other touch screens all the same Cant Scroll in any email site.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • NPWLPG
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Question owner

i dont think i have the same fox fire but i figured it out nice direction once i got here didnt work at all ..im up todate on my software went to fire fox it said update ok .. went to windows no updates acer no updates

fire fox just wont scroll on any tablet ive used windows 7 acer w 500 wont scroll in any email hot mail, gmail, yahoo none