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http://canada.consumers-research.com has hijacked my Firefox.

Posted

About 2-3 days ago a popup questionnaire began plaguing me. The address that pops up with the popup is listed above: http://canada.consumers-research.com . It hijacks both audio and opens a separate window, which can only be closed by right clicking on FF icon in the taskbar. If you <x> it, it does not close.

I already installed Lavasoft's adaware software, to no avail.

Kind regards.

About 2-3 days ago a popup questionnaire began plaguing me. The address that pops up with the popup is listed above: http://canada.consumers-research.com . It hijacks both audio and opens a separate window, which can only be closed by right clicking on FF icon in the taskbar. If you <x> it, it does not close. I already installed Lavasoft's adaware software, to no avail. Kind regards.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.13.2.11592
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • GEPlugin
  • VLC media player Web Plugin 2.0.2
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • QUAKE LIVE

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1271 solutions 8404 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

I will let the question stay posted for awhile longer before I follow your steps. I would rather know how to pinpoint the problem and snipe it out rather than nuke it. If anyone has a suggestion whose expertise is sniping, I'd like to hear it.

I will let the question stay posted for awhile longer before I follow your steps. I would rather know how to pinpoint the problem and snipe it out rather than nuke it. If anyone has a suggestion whose expertise is sniping, I'd like to hear it.