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How to restore Sync data that have been replaced by empty data

Posted

I lost my old laptop, I had new one, tried to restore Sync Recovery Key, so it did erase everything ! this was synced to the server, so you must had a backup of that data, how can I restore it plz ? I can do anything to prove that was my old account in order to retrieve that data.

any help ?

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.60 Safari/537.17

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John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

To prove it is your data you need the account key, and you need access to the original email account. That allows you to access the data.

Because the data is encrypted there is AFAIK nothing more any admin may do to help you. Please note sync is not intended as a data backup service,but you may consider the other synced device as a backup.

Have you got data on any other other device still ?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

Like John said, there is no way to get your data back. Once you regenerate your recovery key, the Sync Servers automatically delete all your data (as the reset Sync dialog warns you will happen, https://support.mozilla.org/en-US/kb/Replace%20your%20Sync%20information).
https://support.mozilla.org/en-US/kb/Replace%20your%20Sync%20information )
fixed link -j99

Modified by John99

Question owner

so there's nothing that I can do ?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

Helpful Reply

Not unless you have another device with this data. Sync isnt a backup service and never was meant to be one.