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Não consigo incluir uma conta no sync. Mensagem: e-mail inválido. Já tentei diversas vezes, reinstalei o Firefox, desativei os complementos. O que há de errado?

Posted

Tento incluir uma conta no Sync para sincronizar com um smartphone Android. Entro em Configurar Sync, na aba inicial do Firefox do desktop, e quando vou preencher os dados, ele não aceita nenhum e-mail que coloco e os botões abaixo ficam em branco. Se preencho todos os campos (mesmo com a mensagem de e-mail inválido), e dou OK, a janela trava. Fiz uma tentativa que parecia estar dando certo. Desinstalei o Firefox do desktop e fiz backup das configurações e dados. Instalei o firefox novamente e tentei. Nesse momento, deu certo, consegui incluir uma conta e inclusive sincronizar com o smartphone. No entanto, depois que recuperei os dados de backup da configuração do Firefox do desktop , a conta do Sync não apareceu mais, é como se não tivesse cadastrado nenhuma. Além disso, voltaram os defeitos iniciais (não aceitar e-mail, botões apados, travamento da janela). Fiz outra tentativa,d esativando todos os complementos e reiniciando o Firefox, mas não adiantou. No Firefox do smartphone, aparece a conta que havia incluído, mas não completa a sincronização.

Aguardo uma ajuda. Obrigado. Abraços.

Henrique

Chosen solution

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Unfortunately I do not specialize in your language but as far as I know, your question is pertaining to sync. Sync at the moment is down, and we suggest doing what you want to do at a later time. Thank you and sorry for any inconvenience caused.

Question owner

I don't speak English very well, but I'll try to translate, so if you understand what I'm trying to say, maybe you can help me. summarizing: I installed Firefox in a mobile with Android. I tryed to configure a Sync's account in my desktop's Firefox, but when I put the informations to criate the account, a message comes: 'Invalid e-mail address', the the window gets locked. In the Firefox without complements I got an address, but the Sync doesn't recognize it anymore, even In desktop and cell. I tryed to create the account many times in last week.

Thank you.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Yes, sync is still down according to http://status.mozilla.com/11627/149178/Sync-%5BBasic%5D

rfkelly 0 solutions 2 answers

It sounds like there may have been a problem with the creation of your account. Please visit the account-management site at:

 https://account.services.mozilla.com/

Try to log in with the email address and password you set during the failed account creation.

If that doesn't work, try using the "forgot password" link to reset your account password.

Let us know the results of trying this, and I can suggest what to do next.

Question owner

I changed my password, I tried to access my account in the Firefox, but nothing changed. The tab sync of "Options" of the Firefox is loked too. The both buttons dont't work.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97054 answers

Chosen Solution

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Question owner

That is the solution. I want to thank every one who helped me whit that problem.