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windows 8, firefox, and mail - email works fine - but when I attach a doc - firefox crashes; i have deleted firefox and reinstalled to no avail - IE same,

Posted

Under FireFox 18.0 in windows 8 - I can not attach a file/doc in mail - FF crashes; when I try same in IE - IE will crash; but when I do same in Gmail - I can attach and send docs - any one know what the story is in FF and attachments?

Chosen solution

You mentioned that the issue occurs with IE as well. This would not be a Firefox issue but rather an issue with your computer.

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Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Chosen Solution

You mentioned that the issue occurs with IE as well. This would not be a Firefox issue but rather an issue with your computer.

Question owner

yes, but considering the problem unique to firefox and unique to IE since their is no problem on the same laptop with gmail and that attach function in mail. If all 3 had the problem I would agree with you - but that is not the case. Under windows 8 is any1 else experiencing this situation? ff 18.0.2 and windows 8 ty

Question owner

I deleted firefix 18.0.2 then loaded the most common java - then reinstalled ff 18.0.2 - I tried IE hotmail for windows 7 and that crashes - BUT IE for windows 8 works fine mail and attachemts they work for IE- there fore so on windows 8 for IE u have to use the right hotmail version - not the windows 7 way - IE is solved.

NOW FF 18.0.2 what is going on here? is there a particular windows 8 version that we are not installing that is required here???? thoughts?

Question owner

I have to assume that FF has no interface to the new MAIL version in windows 8 - that being the case - since FF has no mail feature - that this version 18 does not work - until the windows 8 mail is supported. - we are avoiding FF 18 for email at this point in time.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Xel E. Lak'esh 0 solutions 2 answers

Let us know when you resolve' 'bold text ALL issues, until then I will stick with my current Internet Explorer and stop wasting your time asking the same question that dozens of users are experiencing. I will also forward this email to all my known associates to save them the grief of installing, uninstalling installing uninstalling etc. as this seems to be your only response thus far. Oh and by the way there is nothing wrong with my laptop, work computer and desk top computer, they are all top of the line and brand new, so please fix it or fox it or get your IT guys to leave the coffee machine alone for 30 minutes and do their job. Kindest Regards Xel Lak'esh PS. Perhaps a change of diet would help, low carbs and sugar? ha-ha