I've talked to Apple and we reinstalled Firefox. It worked for about a minute (until I'd hung up) and went back to the same problem. Often (as in this email, possibly) I can't erase if I make a mistake. Actually, I just was able to. But in the google bar or in an email it often happens.
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
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