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Why I can't update pluggins that firefox suggests they should be updated when i press the update button next to them?


I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version
  • 5.1.10411.0
  • DivX Plus Web Player version
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • DivX VOD Helper Plug-in
  • Octoshape embedded video plugin
  • Office Live Update v1.5
  • npdivxplayerplugin
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Yahoo Application State Plugin
  • Office Plugin for Netscape Navigator
  • Yahoo! activeX Plug-in Bridge


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

alco 18 solutions 141 answers

Hi blue_tiger,
you can visit this page:
Mozilla's Plugins Check and Updates
and check your plugins.
This is not working?

Question owner

As I said I have tried that..i press the button to do the update and nothing happens!

Shelley 0 solutions 7 answers

Helpful Reply

Same here and researched web-contuing research. If you hit the update plug-in button, it acts as if you did not hit. Screen flickers and stays on same plug-in update check page

  • Top 25 Contributor
617 solutions 4263 answers

Hello shelleysqrd,

I found a related bug : Bug 887245 - Plugincheck should not link to itself on the "update now" button

thank you