Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I am having a terrible time with Firefox crashing. Every time I try to use it, it gives me a message that says it isn't responding!


The first question I asked sums it up. Every time I try to use firefox other than for Facebook, it crashes. This is very maddening. Internet Explorer doesn't work at all on my computer and neither does Google Chrome. Firefox was a life saver until recently. Can you help me?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • npsitesafety
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Yahoo Application State Plugin version
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Adobe Acrobat Plug-In Version 6.00 for Netscape


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

alco 18 solutions 141 answers

hi nanabear250,
have you any error messages appeared? This article might be of interest regarding your problem:
Firefox crashes - Troubleshoot, prevent and get help fixing crashes
Have a look and report back if you have any problem!

  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Internet explorer should be installed by default and should work, even if it is old.

Is your computer itself (the Windows XP Operating System) and other programs crashing, not just Firefox ?

You may need to check you Hard Disk drive is ok, and what amount of space has it in GB and as %

Also see Firefox hangs or is not responding - How to fix