Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I've lost my buttons that say 'forward' & 'reply'. How can I get them back?


therefore, I'm unable to reply to an email, forward an email...WHAT HAPPENED???

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Amazon MP3 Downloader Plugin 1.0.17
  • npapicomadapter
  • 4.1.10329.0
  • Motive Plugin for Mozilla Browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

alco 18 solutions 141 answers

Hi gregglj,

Is this about Firefox?

Question owner

Yes, it is about Firefox, but it's now a moot point, as when I open an email, THEN those buttons appear. I could have sworn they showed up whether an email was open or not before an hour or two ago.

Question owner

Actually, it's not totally a moot point. I no longer have a 'Refresh' button, either.

  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible:

  • Firefox > Options
  • "View > Toolbars"

Open the Customize window to set which toolbar items to display:

  • View > Toolbars > Customize
  • Firefox > Options > Toolbar Layout
  • If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
  • If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up

Make sure that you haven't enabled a High Contrast theme in the Windows Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Steamboat_Willie 0 solutions 1 answers

Helpful Reply

I have the same problem. Everything else on the yahoo email main page is fine. All the other user interface functions appear to be working properly. All the other operational 'buttons' are visible. (i.e. Compose, Delete, Move, Actions, etc.) But no reply 'arrows' buttons are visible. They are usually visible and located in between the DELETE & MOVE buttons. But now those particular 'arrows' (buttons) are missing. I rebooted FF several times, hit the refresh numerous times, turned off all FF addons, cleared all cookies, cleared cache and made sure everything was visible via the OPTIONS/VIEW settings. But no luck. Still broken. The yahoo email user interface works fine in the IE browser. These missing arrow buttons do appear there and function correctly in that browser. Any suggestions?

  • Top 10 Contributor
2350 solutions 20826 answers

Helpful Reply

Hi Steamboat_Willie, I notice you have a "Collapse All" button where I have blank space. I wonder whether there is a connection between these two differences?