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Firefox 18.0.2 hangs (even in safe mode) after I login to pandora.com

Posted

This started happening after I was automatically updated to 18.0.2. It also occurs at some other sites , e.g., imdb.com. After several minutes, it unhangs so I can close the tab. Task manager shows very little activity .

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • McAfee MSC FF plugin DLL
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

I did another plugin check and found that Shockwave Flash needed to be updated. When I updated it, my problem went away. Note that I did not have to do "reset Firefox". The Flash update was to fix a security problem. I suspect that the fix had nothing to do with my problem but that the previous level of the plugin was somehow corrupted by the Firefox 18.0.2 update.

Modified by tmpoint

tinatgeezas 0 solutions 2 answers

Reset firefox made no difference, to the point that after an initial boot and fresh start of firefox, the initial screen is just a window with a teeny corrupted part of the toolbars visible.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Hi tinatgeezas

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

tinatgeezas 0 solutions 2 answers

Helpful Reply

Fortunately yes, because it happened again this morning!

I got a little bit of patience (rather than usual expecting instant gratification!) and waited, and it started working correctly after about 30 seconds, although the egg timer mouse icon still hung around for a bit longer than that.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

The McAfee firewall has "smart access" enabled whereby It decides which programs are allowed access to the internet and what type of access. It shows that both firefox.exe and maintenanceservice.exe have "Full" access. There is no entry for plugin-container.