I was having some problems with Firefox and so, a week ago, I chose to "refesh" (the term I believe the Moilla website window used) with a download of Firefox 18.0.1. I followed all instructions and was not aware of any difficulties in the download or installation until, having restarted my computer to complete the update, I could not do anything involving the Internet because a notice from SETUP showed each and every time: "Your computer must be restarted to complete a previous upgrade of FireFox. Do you want to reboot now?" Ultimately, I had to install Windows Internet Explorer 8 in order to resume my activities, but the invitation to restart appears at the most inopportune times. Please note: NOTHING associated with the actual application (including any and all attempts to uninstall using "Add or Remove Programs" and other Uninstall programs) can be started because the SETUP message precludes it.
- All posts
- Helpful Solutions
Sorry you are having problems.
Not suer I understand what is happening, and I wonder if you have somehow tried the wrong site.
If you have a recent version of Firefox then by default it upgrades automatically about every six weeks. (Or more frequently e.g. 18 -> 18.0.1 -> 18.0.2)
You will not normally need to uninstall Firefox to upgrade, and should certainly normally avoid any options to remove personal information (because that destroys bookmarks and passwords etc.)
Check that your security related software is not interfering by blocking changes. If that is not the problem then you should be able to delete the update files (delete "active-update.xml", "updates.xml", and the "updates" folder). Please see these articles
- Delete update configuration files
Then get the latest version from
and run the installer to install over the existing Firefox 18.
I haven't been able to locate any FireFox update files to delete but I'm working on it.
Did you note that some files may be hidden
- IMPORTANT ANNOUNCEMENT: We’re going through some system changes, that may have slowed responses to your questions. If you had asked a question in the last couple of months, please re-post it and the community will help you as soon as we can. If you’ve registered after February 7th, please register again, the accounts on the previous site were not migrated to this temporary site. If you joined us before February 7, please reset your password if you have trouble logging into this temporary site.