Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Norton toolbar 2013.2.2.7 shown as incompatible with Firefox 18.0.2


Firefox auto updated to 18.0.2 after which the Norton toolbar version 2013.2.2.3 is shown as incompatible and disabled in Tools/Add-ons.

Chosen solution

After posting the problem above, I tried running Norton Live Update with Firefox closed and that solved the problem. Norton toolbar is now enabled and working.

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Plug-in for detecting Nero Kwik Media.
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Google Update
  • Winamp Application Detector
  • GEPlugin
  • 4.1.10329.0
  • Logitech Device Detection
  • npmnqmp 989898989877
  • np-mswmp
  • 1.6.0021.0
  • npPipelineLauncher
  • 1.5.0708.0
  • Macromedia Shockwave for Director Netscape plug-in, version 10.1
  • Office Plugin for Netscape Navigator


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Chosen Solution

After posting the problem above, I tried running Norton Live Update with Firefox closed and that solved the problem. Norton toolbar is now enabled and working.

FiredocUSMC 2 solutions 7 answers

Helpful Reply

This is an endless battle between Firefox & Norton Symantec with just about every update Firefox comes out with. As someone wrote "The norton toolbar doesn't actually do anything to protect your computer, you can use Firefox without it and Norton is still running on your machine."

Having used Norton/Symantec since its origin...it is not about Norton Protecting Our Computer, which we already know Norton does protect...it is the Use of Having the Toolbar being visible to access Identity Safe & having Safe Web features being displayed.

Yes....We Know we Can use Firefox without Norton, but it is not Safe when Browsing or doing a Search i.e. using Google and being notified of Potential Unsafe Web Sites, With Pre-Warning of Computer Threats, Identity Threats, Annoyance Factors, Ecommerce Safety Threats, or Security Information Not Available.

And the Norton Toolbar works for I.E., Chrome, and sometimes Firefox....I personally use all 3 browsers, as they all have issues from time to time, as I am a Researcher, online 8-16 hours a day, and do not like having to stop working, so I switch to another browser. And I have over 100 different usernames and passwords for the sites I visit, and with Auto_Fill enabled, I do not have to remember each and every different site username & password or open another file just to view what it is.

Having the Toolbar is indispensable for myself and the work I do. I do not allow Browser's to remember Usernames & Passwords. And I like to be forewarned before entering a site if possible and protected.

Question owner

Excellent response - Thanks!

FiredocUSMC 2 solutions 7 answers

I too closed Firefox, and ran Norton Live-Update several times receiving updates after updating Firefox to v20.0.1

Still Norton Toolbar 2013.3.1.3 is disabled and

Chrome v26.0.1410.64 and I.E. v10.0.9200.16540 both allow the Norton Toolbar to function, and have Norton Toolbar 2013.2.0.18 extension/addon

so how can I.E. & Chrome get it right and not Firefox...I know again Firefox blames Norton...then never ending story....makes me wonder if MAC users have this same issue.

Windows 7 - 64bit

So maybe after I reboot I shall see if Firefox allows the Norton Toolbar add-on to be enabled. If not, one less Firefox User which I am sure does not matter.

Hey Bill the Cloud is growing bigger...casting a shadow on MS

Cannot wait for Leap Motion to see how that works other than the video

Question owner

Solved - Thanks!

Note: I could not find another way to mark my issue as "solved".

Security_Guy 0 solutions 12 answers

You can't download Norton Toolbar independently either you can update your Norton product! Here's a KB article which will help you to fix this issue - https://support.norton.com/sp/en/us/home/current/solutions/v58055475_EndUserProfile_en_us

  • Top 10 Contributor
  • Moderator
3202 solutions 24461 answers

Locking this thread as outdated, the title is about an old version AND this thread was marked as SOLVED by the OP. has becomes a gapers-block, basically