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Firefox only opens for adminstrator

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Firefox 10.0.7 esr is installed. When any user opens the program it opens for a few seconds and then closes producing a Crash Reporter Window. When an administrator runs the programs it runs without any issues. Here is the crash report:

AdapterDeviceID: 68f9 AdapterVendorID: 1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.7 AvailableVirtualMemory: 4066484224 BuildID: 20120824135927 CrashTime: 1360252825 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1360252406 Notes: AdapterVendorID: 1002, AdapterDeviceID: 68f9, AdapterSubsysID: 21261028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 398 StartupTime: 1360252820 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 10.0.7 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 :

MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll  MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll  MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll  RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll  RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • 5.1.10411.0
  • Citrix ICA Client Plugin (Win32)
  • DBsign Web Signer Plugin
  • The DBsign Government Smart Card Information Tool allows data elements from GSC compliant smartcards to be read from browser based applications. USE OF THIS PRODUCT IS GOVERNED BY THE DBSIGN LICENSE AGREEMENT.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.12) Gecko/20100101 Firefox/10.0.12

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.