X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Mysterious Computer/Firefox Slowdown? NEED ANSWER ASAP COLLEGE CLASSWORK AT STAKE

Posted

At around 11:55 AM this morning (February 7th) I noticed that Firefox was taking an unusually long time to finish loading a page. I used CCleaner and antivirus software to see if maybe a virus was part of it, or if my computer needed a good cleaning. That was no help at all, and the sites (including Google) are taking a long time to load. I tried turning my computer on and off, and that was no help either.

I did make note of the fact that there was an update to FireFox, so I tried that. Nothing. Nothing at all.

Unlike my issue with Java, I actually NEED my sites to load completely (as in, the little rotating wheel stops rotating). Without that, I cannot access the forums where I post my COLLEGE CLASSWORK.

I don't know if this is an issue with my computer, or with Firefox itself. It baffles me because up until that moment, my internet and computer had been working just fine and dandy, and I had not added or deleted anything; also, my anti-virus software is up to date.

In short, what the hell is going on and how do I fix it? Please do not use overly technical terms, as I am very bad at deciphering these. Also, please give step-by-step instructions on how to fix this issue, if anyone knows how it can be fixed.

NEED AN ANSWER ASAP, AS THIS IS IMPORTANT FOR DOING CLASSWORK.

EDIT: I checked if IE was working as it should, and it was. It was downright FAST, even. Still, I much prefer Firefox, so again, how can I fix this issue?

Modified by ponyparty

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Unity Player 3.3.0f4
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Bumping this. I would much appreciate an answer, even if it is a "we are working on this problem/finding a solution".

Remember, not only is my COLLEGE homework at stake,but it appears this is a Firefox-based issue, due to the fact that IE is working as it should.

Question owner

Tylerdowner, is there a way I can fix this without resetting it? Also, how will I find ALL of the things I have saved on it, such as plugins, favorites, account passwords, etc?

Question owner

Also, Tylerdowner, what happens if resetting does not fix this issue?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Passwords, bookmarks, etc. will all be saved. Reset is the fastest way to begin to troubleshoot. If it doesn't work we have other things we can move onto, but it works in about 90% of cases.

Question owner

What about plugins, though? Will plugins be saved if I reset?

It's just that I would hate to lose all my favorites and plugins, as I have quite a lot of them.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Plugins (flash, java, etc.) will be saved. Extensions (adblock plus, etc.) will have to be reinstalled, but they are likely the problem anyway

Question owner

Okay, I will attempt this. I will report back with how it goes.

However, before I do that, I must ask: Why are you suggesting that these things may be the problem if I have had what I had for quite a long time with no issue whatsoever?

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

The extensions you have may have updated recently and broke something. Happens all the time.

Question owner

Okay, makes sense. I will try this suggestion and tell you how it goes.

Question owner

Tylerdowner, I am happy to report that your solution appeared to be the case! Everything is working fairly quickly now.

However, I would appreciate if this topic remained open for at least another day or two. Just in case something comes up.

Question owner

Tylerdowner, one last thing: This is a small issue of aesthetics, and if it cannot be helped with the current version, then so be it. Sites are working now, and the main issue is over.

However, if it can be helped, I would like to know how. Before I reset it, my page looked like this: http://oi47.tinypic.com/2q0sxf5.jpg (old picture, but it gives you a fair idea) now it looks like this, with that weird 3-d bar running through it: http://oi47.tinypic.com/2nb93fb.jpg How do I get rid of that bar without getting rid of the navigation/url entry area?

Again, if that's something that cannot be removed, it's acceptable.

philipp
  • Top 10 Contributor
  • Moderator
2045 solutions 8899 answers

this is probably because you've set the tabs not to show on top in your old profile - you can still change it: enter about:config into the firefox location bar (confirm the info message in case it shows up), search for the preference named browser.tabs.onTop & toggle it to false by double-clicking it.

Question owner

Thanks madperson!