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how do I remove the Selection Links pop up ad box after deleting both the program and Firefox add-on and restarting firefox 18.0.2?

Posted

I also now have a problem with words being highlighted on a page like Craigs List and when I mouse over an ad opens up. This and the selection Link pop-up on the bottom of the screen is most disconcerting.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • GEPlugin
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPWLPG
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Question owner

I went into options and unchecked Third party Cookies and that seemed to work on the Selection Link pop box. However the Craigs List pages seem to highlight various word for pop up window ads, which are still popping. I guess that's not Firefox and something new on Craigs List. I do have Malewarebytes and run it often. Thank you for your quick response and assistance!!

Question owner

There back, haahahahAHA, just restarted Firefox and Searching link is back with only a blank box with no copy. Went to their website for info uninstalled from windows but to no avail.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

please go to firefox > help > troubleshooting information & copy the text to clipboard and then paste it here as a reply... also have you tried running a scan with the other program i've recommended yet?

Question owner

I ran a fast scan with 15 objects, removed them and restarted Firefox. I am now running a deep scan.

Question owner

Application Basics

       Name
       Firefox
       Version
       18.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Ad-Bye - For Facebook
       1.02
       true
       s.alfa@idev.com
       AniWeather
       0.8.37
       true
       {4176DFF4-4698-11DE-BEEB-45DA55D89593}
       DivX Plus Web Player HTML5 
       DoNotTrackMe
       2.2.5.1205
       true
       donottrackplus@abine.com
       DownloadHelper
       4.9.13
       true
       {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
       FDislike
       3.1.4.1
       true
       fbdislike@doweb.fr
       PutLockerDownloader
       1.0
       true
       putlockerdownloader@putlockerdownloader.com
       Troubleshooter
       1.0a
       true
       troubleshooter@mozilla.org
       VideoFileDownload - Download YouTube Videos
       1.5
       true
       plugin@vfd.com
       Collusion
       0.25
       false
       jid1-F9UJ2thwoAm5gQ@jetpack
       F.B. Purity - Cleans Up Facebook
       8.0.1
       false
       fbp@fbpurity.com
       Motive Extension
       1.0
       false
       mcciwbch@motive.com
       Norton Toolbar
       2013.2.4.2
       false
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       Norton Vulnerability Protection
       11.1.1.5 - 2
       false
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.search.useDBForOrder
       true
       browser.startup.homepage
       about:home
       browser.startup.homepage_override.buildID
       20130201065344
       browser.startup.homepage_override.mstone
       18.0.2
       browser.tabs.loadInBackground
       false
       browser.tabs.onTop
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       18.0.2
       general.useragent.extra.brc
       BRI/1
       gfx.direct3d.prefer_10_1
       true
       keyword.URL
       http://www.searchamong.com/searchview.php?cat=webs&bar=true&query=
       network.cookie.cookieBehavior
       1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1360084294
       places.history.expiration.transient_current_max_pages
       104858
       privacy.cpd.sessions
       false
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.csp.enable
       false
       security.OCSP.enabled
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       AMD Radeon HD 7700 Series
       Adapter Drivers
       aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
       Adapter RAM
       1024
       Device ID
       0x683d
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17789)
       Driver Date
       12-19-2012
       Driver Version
       9.12.0.0
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x1002
       WebGL Renderer
       Google Inc. -- ANGLE (AMD Radeon HD 7700 Series)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

ok, there are now no obviously malicious extensions present - are the pop-ups still appearing?

what you also can do is to enter about:config into the firefox location bar (confirm the info message in case it shows up) and search for the preferences named general.useragent.extra.brc & keyword.url - right-click and reset those entrie to their default value, since they might be remnants of the adware.

Question owner

FOUND: general.useragent.extra.brc & keyword.url - right-click and reset those entree to their default value it was highlighted and I right clicked and set as default. Will see if it now cleared up. Thank you for your patience and awesome help!

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

ok, i had another look at your extensions list & would recommend disabling or removing PutLockerDownloader & VideoFileDownload - Download YouTube Videos too, since they are quite uncommon and also might come bundled with adware...

Question owner

I disabled Putlocker, too. The pop-ups have stopped but will have to restart Firefox again to make sure. Thank you

Question owner

Restarted seems fine no pop-ups except Craigs List but i think that's their adverts. Thank you!!!