When I click on the icon to start firefox all I get is the hour glass for about a second and then nothing. I have tried using the Windows malware removal tool then I restarted the computor and the same thing happens. I am having to use IE to get to you.
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hello can you get firefox to start by pressing the shift key while it is launching (this should open firefox in safemode)?
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
My problem is the same as well as not being able to re-install Firefox. I've tried all the security options and still nothing. My firewall is ok, and the anti-virus software is up to date. What could be the problem?