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Hi, I can't get Firefox to work with "ScreenPrint Platinum". It has worked for a year and longer. However, now it does not accept commands via "prtScn" key .

Posted

I'm currently using version 5.4.0.4 of ScreenPrint Platinum and it works fine with Safari and Goggle Chrome, but I prefer Firefox. Has a change been made with later versions of Firefox. I'm using version 18.0.2 and would appreciate your feedback. Thanks, Richard

I'm currently using version 5.4.0.4 of ScreenPrint Platinum and it works fine with Safari and Goggle Chrome, but I prefer Firefox. Has a change been made with later versions of Firefox. I'm using version 18.0.2 and would appreciate your feedback. Thanks, Richard

Additional System Details

Installed Plug-ins

  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Google Update
  • Motive Plugin for Mozilla Browsers
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Npdsplay dll
  • Windows Multimedia Services DRM Store Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

jscher2000
  • Top 10 Contributor
3762 solutions 33335 answers

Do you know whether ScreenPrint installs an add-on into Firefox? If so, it's possible that during an update it became disabled. You could check that theory here:

orange Firefox button or classic Tools menu > Add-ons > Extensions category

Note that disabled extensions are "grayed out" and listed at the bottom after all the enabled extensions.


As far as I know, Firefox does not intercept the PrtScn key for its own purposes, but it's possible that another add-on is doing that. Or if you have interacted with a Flash player in the current page, the player may be intercepting it.


If you need a Firefox-specific workaround, you can try this extension: Fireshot.

Do you know whether ScreenPrint installs an add-on into Firefox? If so, it's possible that during an update it became disabled. You could check that theory here: orange Firefox button ''or'' classic Tools menu > Add-ons > Extensions category Note that disabled extensions are "grayed out" and listed at the bottom after all the enabled extensions. ---- As far as I know, Firefox does not intercept the PrtScn key for its own purposes, but it's possible that another add-on is doing that. Or if you have interacted with a Flash player in the current page, the player may be intercepting it. ---- If you need a Firefox-specific workaround, you can try this extension: [https://addons.mozilla.org/en-us/firefox/addon/fireshot/ Fireshot].