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My firefox keeps crashing when I open facebook !!

  • 7 replies
  • 7 have this problem
  • 4 views
  • Last reply by John99

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I am able to use other websites, but the minute I try to open facebook, my browser crashes.

Crash ID: bp-31df056a-09bb-4eaf-b00b-af2402130131

Crash ID: bp-ea6b57c2-d691-4b0d-a203-6e58e2130130

Crash ID: bp-c573690a-b70f-41cd-8394-ac9f82130116

Crash ID: bp-5c7fa52d-3c70-4b91-88cd-b3b0e2130116

Crash ID: bp-e69a1f8f-7fd2-4e77-9e2f-51f6b2130116

I am able to use other websites, but the minute I try to open facebook, my browser crashes. Crash ID: bp-31df056a-09bb-4eaf-b00b-af2402130131 Crash ID: bp-ea6b57c2-d691-4b0d-a203-6e58e2130130 Crash ID: bp-c573690a-b70f-41cd-8394-ac9f82130116 Crash ID: bp-5c7fa52d-3c70-4b91-88cd-b3b0e2130116 Crash ID: bp-e69a1f8f-7fd2-4e77-9e2f-51f6b2130116

All Replies (7)

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hello mohamed, there was a update released just recently that should address some crashes on facebook. please go to firefox > help > about firefox and make sure that you've already updated to version 18.0.1...

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Hi, my firefox version is showing at 18.0.2

It is updated, any further suggestions?

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Hello, I have the same problem, my Firefox version is 19.0 and still crashing.

Modified by mikao

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Update:

Not sure if this is the problem here but:

There is apparently a known issue that is being worked on by Facebook developers.

From (sumo)meeting notes https://etherpad.mozilla.org/sumo-2013-03-11

 Firefox Desktop
 Facebook crashes - Caused by the Facebook Desktop plugin. The developer has pushed an update. Users should all be on the newest version in the next few days

There could be a bug filed on this, but I did not find it.

Meanwhile other posts indicate that the workaround is to disable the Facebook Desktop plugin.

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I have this same problem my latest crash ID is bp-c4e2eb48-39b6-47f8-81c1-7ce822130612

tried everything suggested.

thank you

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hello snaumovski, it looks like a avg-related library is playing a part in this crash. please go to firefox > addons manager, disable all avg extensions & plugins and see if this can address the issue...

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I note some of the related bugs are fixed in Firefox 23. A workaround may be to try Firefox Aurora which is already Firefox 23, although I am not sure AVG would be compatible with Fx23 yet.


For forum cross referencing purposes

  • Report for CrashID bp-c4e2eb48-39b6-47f8-81c1-7ce822130612
    • Crash Signature: mozilla::Mutex::Lock()
    • Related Bug 855498, Bug 854539
    • I note AVG file involved is SiteSafety.dll